This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no room service no lobby, no daily room service. what they advertise, not real
Business response:
Your review recently caught our attention. Please accept our apologies that our lack of some amenities did not meet your expectations. We will work on better communicating what we offer at our property, which is different from others. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
No cups No cups even for water. Need to beg for cups at front desk.
Dirty! Dirty! Dirty! Dirty! The place is a mess! There was so much HAIR in the bathtub I refused to stay in that room. My second room was barely acceptable. Location is good - property should be condemned.
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and I will be re coaching the staff and reviewing standards with them to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the n... read more
the rooms are very dirty very dissapointment, the rooms are poorly cleaned, "the breakfast "is poor,
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that the room was not satisfactory to your needs when staying with us. To prevent this from happening again, our team is taking the comments you have left for us and we are going to strive for a home away from home feel for all the other guests. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
People hanging outside hotel- looked like they were living there. Atmosphere was not comfortable.
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that your previous stay was us was not up to your expectations and you felt that the hotel was unaccommodating. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not a good place to stay First off, the staff is not very friendly. One employee tells you something and other employee tells you something else. Here they are not trying to do anything for you at all. So called grab n go breakfast and coffee was a joke. Never had any coffee, creamer, they would say Oh, I have to make some coffee and that wouldn't happen. Not willing to help u print out boarding passes, but yet other employee said yes! But no one helped you. Your lucky to get one washcloth, bedding is horrible, BRING A REAL ... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you didn't feel this was your home away from home and that you would not like to stay with us in the future. To prevent this from happening again, our team has read over these comments you have left and are going to be making a better effort. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
You really get what you pay for. The pillows definitely needed to be replaced. Entering the bathroom was uncomfortable due to you had to position yourself around the toilet in orderto close the door. Also I was unable to use my blow dryer in the bathroom because the electrical sockets were installed incorrectly on the wall, not allowing me to plug it because it was backwards. The room was clean with the exception of a desk table that was dirty and not wiped down. They provided trash bins outside but they were full to the top... read more
Terrible check in process. Shady practices.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you weren't comfortable with the check in process. To prevent this from happening again, our team is going to find a better way to go though the process so guests are comfortable. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.