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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed in the amount of insects I found in the room
Business response:
Dear Hector, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. The comfort and safety of our guests are a top priority, and we understand how unsettling it can be to encounter such issues. Please know that your feedback is being shared with our team to ensure that appropriate measures are taken to address and resolve the situation. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a better ex... read more
As soon as we got to the room, we found cockroaches crawling in the bathroom surfaces were dirty, still splatter marks from the sink and toothpaste. Counter in the kitchenette was also gross. We left the same day that we checked in. Asked for a refund, told it would be given and then we still have not received it.
Business response:
Dear Chloe, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Muy sucias las habitaciones, cucharachas, muy mal drenajes, no lo recomiendo, recomiendo al personal mejor limpieza de las piezas y con frecuencia
Business response:
Dear Luis, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sinc... read more
I liked that was inexpensive but I had no idea how this place operates. More than a hotel is a place that operates for long stays so management is not available from 10pm-8am. If you have a problem you cannot contact them. It happened that one rule of the hotel is to keep quiet after 10 pm and to not smoke inside 100ft from the premisses. When I arrived at 1pm, one of the guest was seating on the corridor smoking which I guess was tobacco, but later on passing close to the room there is a strong scent to marijuana. The first... read more
Business response:
Dear Jaime, Thank you for sharing your valuable feedback about your recent stay with us. Your comments help us identify areas where we can improve our guest services, so we appreciate you bringing these matters to our attention. We apologize for the inconvenience you encountered during your stay, and we are committed to addressing the issues you mentioned. Our team aims to provide the best possible experience for all our guests, and your feedback is essential in helping us achieve that goal. We look forward to the opportunit... read more
Booked a room for 3 nights through expedia. The property said if checking in late to let them know and they will put our names down for a late check in, which I was told they did. We showed up to check in around 1 am and were told our name was not on the list and even if it was, they had no rooms available for us. We were stranded at 1 am even though we had a confirmation and had pre paid the room a month in advance. They gave our room to someone else.... Luckily we found a room down the road to stay in after being stranded ... read more
Business response:
Dear Douglas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Never stay here or book with Hotels.com The address doesn’t take you to the “hotel” I had to drive around for 10 minutes to try and find it, drove down a different street/alley way to eventually find it. As we get there, there’s a sign saying we have to wait to be helped. Drive over to the stairs to our room, get out and there is a dead bird (decapitated) next to the car. Go up the room and the air is so sticky and smelly. Immediately turn around and leave. Contact Hotels.com that we did not feel comfortable staying there an... read more
Business response:
Dear Natalie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
For ROACHES Sake Bring your bug spray and roach kill. We ended up ckecking out early because it was creepy
Business response:
Dear Matthew, We sincerely apologize for the distressing experience during your visit to our hotel and deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experi... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,903 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.