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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not even a coffee pot. No ice machine on premise. The floors were dirty as were the windows and bathroom. Clise to Mayo Clinic and lots a alright restaurants. A huge mistake.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not reflect the level of comfort and convenience we strive to provide. The absence of certain amenities and the condition of your accommodation are concerns we take seriously, and we apologize for the disappointment this caused. Your comments will help us as we continually improve our amenities and service. We are glad you found our location convenient. We appreciate your input and hope you will stay with us again in the ... read more
The room. It was SMALL, the bathroom was DISGUSTING. We didn't even want to use the shower (I took pictures). The floor was very dirty. We cleaned up spilled soda and the white towel turned BLACK! There was nothing in the kitchen for us to use, like cups or plates. No coffee maker, bathroom had no soap to wash our hands or anything in the shower to use. It was an expensive room but looked cheap.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your visit did not meet expectations. Cleanliness and guest comfort are top priorities, and we are truly sorry to learn that your experience fell short in these areas. We also apologize for any disappointment with our in-suite amenities. Since our suites are designed for longer stays, guests often bring personal items like toiletries and hairdryers; however, these are available anytime at the front desk. Kitchenware is also kept there ... read more
Paid but didn’t stay. Waited 10-15 minutes to check in-no one in the office. Only had ground level floor rooms available. I was alone and there were men all around the property. I did not feel safe. Left as soon as I saw the room and went to stay somewhere else.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that your visit did not meet your expectations and that you felt uncomfortable upon arrival. Your comments regarding the check-in experience and overall sense of security are very important to us and have been shared with the management team for immediate attention. We truly value your perspective and hope you might consider giving us another opportunity to provide a more reassuring and positive experience in the future. Sincerely Hotel Management
Reached out 3 times about the late check out fee that was applied even though I left before 8 am. Lobby was not open at the time I left. This charge has not been reversed. Room smelled like smoke and light fixture next to bed did not work either.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced regarding the billing and the condition of your room. This is certainly not the level of service we strive to provide. Your feedback is valuable, and we will share this with our team. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely Hotel Management
My reservations thru Expedia did not mean a thing to Extended Stay America . they had no rooms available, even if I had a reservation. Unbelievably rude and unapologetic staff. She told me that I could speak to the manager, and when I said yes, I was told that he was already gone for the day but I could call him tomorrow... It was 10:00 pm and i was left to find a room elsewhere. And to add insult to injury, they told me to contact Expedia for refund, but the hotel charged my credit card for the night after I left in the dar... read more
Business response:
Dear Phil, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered upon arrival. The situation you described regarding your reservation and communication with the team is not reflective of the standards we strive to maintain. Your concerns have been shared with our management team for review. We truly regret the impact this had on your evening and appreciate your feedback, which helps us improve guest service and coordination moving forward. Please ... read more
Extremely dirty carpeting, worn out furniture, bedding was old and worn. The hotel needs a tremendous remake for my wife and I to stay there again. Now I know why the price was so low. However, still to expensive for a miserable night at this hotel
Business response:
Dear Michael, Thank you for sharing your experience. We sincerely apologize that the condition of the room, including the amenities, did not meet your expectations. Your feedback is invaluable and has been shared with our team to guide improvements and updates, as we strive to provide a more comfortable and pleasant environment for our guests. We regret that your stay was disappointing and understand your concerns regarding value. We hope to have the opportunity to welcome you again in the future and offer a visit that bette... read more
room is looks like very old and all furniture is very used
Business response:
Dear Alexander, We appreciate you taking the time to share your feedback. We regret that the condition of the room and furnishings did not meet your expectations. Your comments have been shared with our team to help guide improvements to ensure a more comfortable and welcoming experience for future guests. While we understand this impacted your stay, we hope you were still able to find some convenience and value during your visit. We would welcome the opportunity to host you again and provide a stay that better reflects the ... read more
I was flying into Phoenix unexpectedly and didn’t have a place to stay so I made a reservation at extended stay in Scottsdale for 3 nights. I received a confirmation code from hotels.com. At about 800pm on 10/7 I went to check in and the Front Desk turned me away. They had a big sign taped on their lobby door that said “Sold Out” I explained that I had made a reservation that day and she responded that this happens a lot with third parties. She said there wasn’t anything she could do about it so I scrambled and found another... read more
Business response:
Dear Heather, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced upon arrival and for the difficulties caused by the third-party reservation issue. We understand how frustrating it must have been to be turned away after receiving confirmation and to later find a charge. Your feedback is important to us, and we truly regret the inconvenience this situation caused. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved exper... read more
It sucked, I reserved though Expedia. Once I arrived there was a sign stating that all rooms were occupied so to call a number. Once I called they stated there was no rooms so I was out of luck and it was 12 am.
Business response:
Dear Monica, We appreciate you sharing your experience and regret the inconvenience you faced with your reservation. As the online travel agency you used manages their own reservation system, we recommend contacting their customer service team directly regarding any booking issues. They have the necessary access to review and resolve such situations promptly. We value your feedback and hope you’ll give us another opportunity to provide you with the seamless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.