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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BUGS BUGS BUGS. Killed about 20 roaches my first night, left early the next morning and cancelled the last two nights. It was very dirty. Floors sticky, towel from previous guest still hanging, dirt in every drawer, and generally nasty. Staff said the exterminators came recently and they're probably getting drawn out. Obviously there's a problem here not getting fixed and they weren't surprised at all.
Business response:
DearJohn, We sincerely apologize for the distressing experience you encountered during your stay. We understand the gravity of the situation and its impact on your comfort. Our team is immediately addressing the issue and implementing thorough inspections and necessary treatments. We acknowledge the importance of a clean and comfortable environment and regret any inconvenience caused by falling short of this expectation. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your... read more
Never again The room had roaches in the bathroom. Bed was hard. Pillows were very thin. There were no hand towels, but we had a couple of extra washcloths to use instead, I guess. No hairdryer, and the kitchen cupboards were totally empty (but not clean). The one positive is that the air conditioning worked. Only stay here if you love a Motel 6 aesthetic at Scottsdale's upscale prices.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated ... read more
Room smelled terrible As soon as you enter, it smells really nasty. Like dirty socks smell spread across the room, sprayed as much as I could and nothing helped. Room looked tacky and old but the smell was unbearable. Requested a refund after being in the room less than 5 minutes
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely,Hotel Management
We will not stay here again! The towels smell bad, the microwave was dirty, the trash from the previous guest was still under the sink AND there were ROACHES! I did tell management they needed an exterminator!
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, as we take these matters very seriously. We will prioritize addressing your concerns to ensure our cleanliness standards are upheld. Regarding the condition of the towels, we find this unacceptable; fresh towels can always be exchanged at the front desk upon request. Your comments will be shared with our team to improve our service and enhance the guest experience. We appreciate your input and hope you... read more
No microwave no coffee no kitchen pots pans or nothing empty kitchen tv remote did not work Room was clean
Business response:
Dear Ramona, Thank you for being a valued guest and for posting your comments. We are sorry your room did not have the amenities you desired or needed and regret any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on amenities during check-in, and we sincerely regret that this was not your experience. We value your feedback and will address it appropriately with our team to ensure clear communication regarding our services during arrival and provide each guest wit... read more
The bathroom was extremely dirty with beard trimmings and toothpaste all over the sink and counter in the bathroom!
Business response:
Dear Jessica, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and b... read more
I woke up to a bug infestation and got out of the hotel as soon as possible.
Business response:
Dear Moises, We sincerely apologize for the distressing experience during your visit to our hotel. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,903 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.