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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap hotel at an expensive price. Loud fan, fridge didnt work, complicated tv, walls and sink stained.
Business response:
Dear Ira, We sincerely apologize for the inconveniences you experienced during your stay. It is disappointing to hear that the noise from the fan affected your rest and that the room amenities did not meet your expectations. We also apologize for the concerns regarding the condition of the walls and sink, which are unacceptable, and we understand how this has impacted your comfort. Your feedback has been shared with our maintenance and housekeeping teams to address these issues promptly. We appreciate your observations, as t... read more
No one to check us in after hours. I booked a room here for myself and my daughter from the parking lot at 11:30pm after leaving my husband in the hospital. Then went to the lobby door that was locked, used the phone outside to call for an after hours check in. A storm started pouring rain and my little one was crying. After 10 minutes of being on hold I canceled my stay and went somewhere else. If check in has an end time then why was I able to book a stay from the app? Even outside the place smelled like an ashtray. I’m gl... read more
Business response:
Dear Lindsey, Thank you for sharing your feedback regarding your recent experience. We sincerely regret the difficulty you faced trying to check in after hours, especially during such a stressful moment. We understand how important it is to receive prompt assistance. Your comments will be shared with our team, as we always want to know ways to enhance our guest experience. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
I have stayed at Extended Stay America before and had a good experience, but I won't stay here again, ever! The kitchenette did not have anything in it; no dishes, no coffee maker, no toaster, no utinsels. The bathroom had two towels and when we asked for extra we were charged $1.75ea; no bath mat, no soap, no washclothes, no kleenex. Killed a bug that looked like a cockroach; black mold above the shower; sink drain rusted; cigarette burn in the carpet; door was not sealed well so room losing cool air. Office open limited ho... read more
Business response:
Dear Kenneth, Thank you for your feedback. We’re sorry to hear that your stay did not fully meet your expectations. Our Select Suites brand is designed to offer comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. Additionally, our housekeeping services are tailored for long-term guests to minimize disruption to their home-like experience. Neverthele... read more
Unsantisry Had water bugs in the bathroom. Shower was clogged.
Business response:
Dear Jaylen, We sincerely apologize for the issues you encountered with the cleanliness and maintenance during your stay. This is certainly not the standard we aim to uphold, and we understand how frustrating and uncomfortable that must have been for you. Please know that your concerns have been shared with the respective teams for necessary improvements. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Terrible
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry your experience did not meet your expectations. Your comments are important to us and will be shared with our team as we work to improve. Sincerely, Hotel Management
They didn’t honor the reservation. Told me that there was no rooms available when I got there. The front desk person told me that it’s not really a reservation when there’s no rooms available, though even though I had a confirmation that I showed him. pretty disappointed. Front desk also told me I was pretty lucky. I didn’t pay which insinuated to me that had I wouldn’t gotten my money back.
Business response:
Dear Guest, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future. Sinc... read more
I booked this at 1118pm. When I arrived the property was locked and there’s a phone to call for the help desk. They continue to tell me that I did not book a reservation. After I proved to them that I did book a reservation by providing a confirmation number. They then stated that they canceled my reservation because they do not do reservations after 11 PM I was stuck standing outside in the evening at midnight with no room even though my deposit and money had been paid of $99.30 I spoke with multiple agents using their wall... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. This is certainly not the level of service we aim to provide, and we understand your frustration. Although this is not a normal occurrence, we completely understand your frustrations for what transpired. Thank you for bringing this to our attention, and we are grateful for your patience and understanding. Your feedback is important to us, and we hope you will give us another opportunity in the future, as we wou... read more
Horrible place stay away. This place was a dive in a high rent area in Scottsdale, Arizona disrepair smelled blood on the floor, broken furniture. I’m sure there are better places in Skid Row. This should not even be a listed property with Hotels.com. It does your service no favors.
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your comments regarding the condition and upkeep of the property have been noted and will be shared for internal review as we work to better meet the needs of our guests. We truly appreciate your input and hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.