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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Never before have I stayed in an Extended Stay completely devoid of everything but an uncomfortable bed. Not even a coffee maker.
Business response:
Dear Judy, Thank you for being our guest. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Hotel Hell Took 2 hours to check in. Then sent me up to a dirty room that had trash everywhere and bathroom waa disgusting.. Piss all o er the toilet and floor. Went to front desk to beg someone to clean it. Finally an hour later the maid who was smoking and chatting it up to a friend finally showed up and cleaned the bathroom. She left us with no toilet paper and no soap. It was an aweful experience !!!
Business response:
Dear Chris, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Our front desk team is always here to assist you, and we will instruct them to keep supplies in stock to ensure guests are not disappointed. Please allow us to ensure such incidents are handled better as we adva... read more
We checked in and went to our room. After unpacking, we discovered the heat/ air conditioner did not work. We got a room change after we repacked. The room was very spartan and did not have and kleenex or a place for it. At 8AM, the leaf blower dounded likd a semi truck in from of the room. End of sleep after a long drive. No coffee, in the lobby, and no breakfast offered to guests. I would not stay there again.
Business response:
Dear Robert, Thank you for sharing your feedback, and we are sorry for the difficulties you encountered during your stay. We completely understand how frustrating it must have been to experience issues with the heating/air conditioning, especially after unpacking, and we sincerely apologize for the inconvenience this caused. Additionally, we are sorry that your second room didn't meet your expectations in terms of amenities. We understand the importance of small comforts and will be sure to address this with our team. We str... read more
When we arrived to check in the office was open but no one was there to help check us in. waited about 45 minutes started making calls with no help. someone finally came in and said the other person working had to leave and she had to come in from the store. Next the room they checked us into was dirty beds undone. next room beds were made but there was bloody trash in the bathroom. disgusting we called but they said they had no more rooms and would come clean it, no one ever came. Horrible experience!!
Business response:
Dear Barbara, We sincerely apologize for the incredibly frustrating experience you had during your stay. What you described is not the level of service or cleanliness we strive to provide, and we completely understand how upsetting this must have been, especially after a long wait to check in. Please know that we will speak with our team about these issues you encountered to ensure this doesn't happen again. Our top priorities are our guests' comfort and safety, and we will take the necessary steps to correct these problems.... read more
Weird & Odd Dirty room, Manager LiVED in the suite next to my room and had a barking dog. Weird. Tweakers outside arguing
Business response:
Dear Justin, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A clean and peaceful environment is essential, and we regret that your room did not meet expectations. Additionally, the noise from the barking dog and outside disturbances are concerning, and we understand how disruptive this must have been. We take your concerns seriously and will address these matters with our team to ensure a better experience for future guests. We value your feedback and hope to have the opp... read more
I ended up leaving. I wouldn’t have my dog stay at that place.
Business response:
Dear Karla, Thank you for sharing your feedback. We apologize for not meeting your expectations and for any inconvenience you may have experienced during your stay. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Made reservations but when I got there they said they didn't have rooms, then staff suddenly found me a room after ten minutes of waiting.
Business response:
Dear Ismael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We’re glad that a room was eventually found for you, but we will certainly look into this to ensure a smoother check-in process in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.