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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that was inexpensive but I had no idea how this place operates. More than a hotel is a place that operates for long stays so management is not available from 10pm-8am. If you have a problem you cannot contact them. It happened that one rule of the hotel is to keep quiet after 10 pm and to not smoke inside 100ft from the premisses. When I arrived at 1pm, one of the guest was seating on the corridor smoking which I guess was tobacco, but later on passing close to the room there is a strong scent to marijuana. The first... read more
Business response:
Dear Jaime, Thank you for sharing your valuable feedback about your recent stay with us. Your comments help us identify areas where we can improve our guest services, so we appreciate you bringing these matters to our attention. We apologize for the inconvenience you encountered during your stay, and we are committed to addressing the issues you mentioned. Our team aims to provide the best possible experience for all our guests, and your feedback is essential in helping us achieve that goal. We look forward to the opportunit... read more
Booked a room for 3 nights through expedia. The property said if checking in late to let them know and they will put our names down for a late check in, which I was told they did. We showed up to check in around 1 am and were told our name was not on the list and even if it was, they had no rooms available for us. We were stranded at 1 am even though we had a confirmation and had pre paid the room a month in advance. They gave our room to someone else.... Luckily we found a room down the road to stay in after being stranded ... read more
Business response:
Dear Douglas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Never stay here or book with Hotels.com The address doesn’t take you to the “hotel” I had to drive around for 10 minutes to try and find it, drove down a different street/alley way to eventually find it. As we get there, there’s a sign saying we have to wait to be helped. Drive over to the stairs to our room, get out and there is a dead bird (decapitated) next to the car. Go up the room and the air is so sticky and smelly. Immediately turn around and leave. Contact Hotels.com that we did not feel comfortable staying there an... read more
Business response:
Dear Natalie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
For ROACHES Sake Bring your bug spray and roach kill. We ended up ckecking out early because it was creepy
Business response:
Dear Matthew, We sincerely apologize for the distressing experience during your visit to our hotel and deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experi... read more
BUGS BUGS BUGS. Killed about 20 roaches my first night, left early the next morning and cancelled the last two nights. It was very dirty. Floors sticky, towel from previous guest still hanging, dirt in every drawer, and generally nasty. Staff said the exterminators came recently and they're probably getting drawn out. Obviously there's a problem here not getting fixed and they weren't surprised at all.
Business response:
DearJohn, We sincerely apologize for the distressing experience you encountered during your stay. We understand the gravity of the situation and its impact on your comfort. Our team is immediately addressing the issue and implementing thorough inspections and necessary treatments. We acknowledge the importance of a clean and comfortable environment and regret any inconvenience caused by falling short of this expectation. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your... read more
Never again The room had roaches in the bathroom. Bed was hard. Pillows were very thin. There were no hand towels, but we had a couple of extra washcloths to use instead, I guess. No hairdryer, and the kitchen cupboards were totally empty (but not clean). The one positive is that the air conditioning worked. Only stay here if you love a Motel 6 aesthetic at Scottsdale's upscale prices.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated ... read more
Room smelled terrible As soon as you enter, it smells really nasty. Like dirty socks smell spread across the room, sprayed as much as I could and nothing helped. Room looked tacky and old but the smell was unbearable. Requested a refund after being in the room less than 5 minutes
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely,Hotel Management
We will not stay here again! The towels smell bad, the microwave was dirty, the trash from the previous guest was still under the sink AND there were ROACHES! I did tell management they needed an exterminator!
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, as we take these matters very seriously. We will prioritize addressing your concerns to ensure our cleanliness standards are upheld. Regarding the condition of the towels, we find this unacceptable; fresh towels can always be exchanged at the front desk upon request. Your comments will be shared with our team to improve our service and enhance the guest experience. We appreciate your input and hope you... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.