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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff Stressed, more than half the electrical outlets didn’t work.
Business response:
Dear Seth,We sincerely apologize for the issues you encountered with the electrical outlets and with the behavior of our staff. We are committed to upholding a high standard of quality and service and will be sure to look into this further. Thank you so much for bringing this to our attention. We hope you will return soon so we can provide you with the outstanding stay we are known for.Sincerely,Hotel Management
Bare bones room, no coffee, no shampoo, really disappointing for the money.
Business response:
Dear Denise,Thank you for choosing our hotel and for sharing about your overall experience. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. We appreciate you being our guest and hope you will stay with us again whenever you return to the area.Sincerely,Hotel Management
Horrible bed and pillows!!!! Only 1 bath towel. No other towels NOTHING in the kitchen area. Just an empty counter with a microwave and small refrigerator. No coffee pot TV remote did not work The only good thing about this hotel was its location
Business response:
Dear Guest,Thank you very much for taking the time to review our hotel. We are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service with great amenities and clean and comfortable suites for our guests to enjoy. We appreciate your feedback about our bedding and amenities and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon.Sincerely,Hotel Management
Run down. It's got a full kitchen, but it costs $40 or more extra if you want plates, etc. Office is not staffed. I left a day early and wanted to let them know, but searched the property without success. Great location, but will not stay there again.
Business response:
Dear Paul, Please accept our apologies for the overall look and feel of our hotel not meeting your expectations. Furthermore, we are sorry for your disappointment with the dishware in the kitchen. We always strive to ensure that information about our service and amenities is conveyed during check-in. Therefore, we are very disappointed our dishware policy was not communicated to you when you arrived. Your review will be intimated to our team. We always aim to offer the best hotel experience with personalized service to every... read more
Clean but no one on duty! An interesting mix of a very clean hotel and one with no open lobby from 10 pm to 9 am. Small cheap furnishings, but in the morning no way to check out (either online or by calling the front desk), so I simply left and hoped I wouldn't get charged. Older furnishings contrasted with very very clean interior and exterior, so hard for me to rate it. Lack of a 24-hour front desk was a problem.
Business response:
Dear David, We appreciate your feedback regarding your recent stay with us. While we are glad to learn that you found our hotel well-maintained, we regret that the front desk hours did not meet your expectations and sincerely apologize for any inconvenience you experienced during the checkout process. Additionally, we have noted your concerns regarding the furnishings and will communicate them to the appropriate individuals for further consideration. Your insights are valuable to us as we strive to enhance the experience for... read more
Expensive for what it is. No shampoo/conditioner, lotion, bar soap and no hair dryer. First place I have ever been that does not have that stuff complimentary. I did not pack any as I was only staying 2 nights.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to provide your valuable feedback. Our Select Suites concept is designed to offer essential comforts while keeping our rates affordable for longer stays. While we do keep a limited supply of toiletries available at the front desk, we recommend that guests bring their preferred personal care items to ensure a more comfortable stay. Your comments will help us in our ongoing efforts to improve our amenities and services. We appreciate your stay with us and hope you w... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.