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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crappy stewardship of the facility, no real services and noisy. TV remote does not work, bath sink drain stopped up, not even tissues in the entire room. Crapp towels in the bath, no shampoo.
Business response:
Dear Victor, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Management
Never again They have bugs. The door did not lock tight and the latch that acts like a safety chain couldnt b used properly bcuz the door didnt shut tight.
Business response:
Dear Dawn, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We will take proactive steps to address your concerns and enhance our services. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Dirty rooms with roaches
Business response:
Dear Max, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management
Terrible - Felt like a crackhouse motel there were dead cockroaches in one of the drawers in the kitchen, and the room smelled like urine. there was a woman screaming obscenities off and on throughout the night, and every time she started screaming, dogs in the rooms nearby started barking. We thought North Scottsdale would be nice, but it was more like staying in South Phoenix. We did talk to the manager the next morning at check out, and she apologized for the bad experience, but did not offer a full or partial refund.
Business response:
Dear Maryann, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations and regret the noise issues you experienced. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible.... read more
Very disappointed in the amount of insects I found in the room
Business response:
Dear Hector, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. The comfort and safety of our guests are a top priority, and we understand how unsettling it can be to encounter such issues. Please know that your feedback is being shared with our team to ensure that appropriate measures are taken to address and resolve the situation. We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a better ex... read more
As soon as we got to the room, we found cockroaches crawling in the bathroom surfaces were dirty, still splatter marks from the sink and toothpaste. Counter in the kitchenette was also gross. We left the same day that we checked in. Asked for a refund, told it would be given and then we still have not received it.
Business response:
Dear Chloe, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Muy sucias las habitaciones, cucharachas, muy mal drenajes, no lo recomiendo, recomiendo al personal mejor limpieza de las piezas y con frecuencia
Business response:
Dear Luis, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sinc... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.