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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is just bad. Room was dirty and very outdated, didn’t have ANY toiletries, and hard a huge crack in the side of the door that let in bugs (and Lord only knows what else). The staff were friendly but this hotel (motel to be more accurate) should definitely be avoided.
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. It’s disappointing to know that the condition of the room and the lack of basic essentials made your visit uncomfortable. It is common for guests to bring personal items to utilize in their suites, and therefore, we offer complimentary toiletries upon request at the front desk. Your feedback is important, and we’ll be reviewing these concerns carefully to make improvements where needed. While we’re glad you found the team courteous, we truly regret tha... read more
Visitor beware !!! this is not a hotel there are no services, or you have to pay for them housekeeping every 14 days or 10.00 daily fee. 1.75 fee for sheets towels etc. Fee for any pots pans 50.00 fee if you don't carry your own trash to dumpster there is never anyone at front desk after hours. that was for starters when we got to our room floor was not clean dresser doors were broken, and drawers were dirty inside. The other guests were very noisy. The police had to show up twice. and if you like to smell pot all night this... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. While we aim to provide a convenient extended stay experience, we understand your disappointment regarding the additional cost of kitchen items and the lack of daily housekeeping. Our Select Suites brand is designed to offer comfortable, apartment-style accommodations at competitive rates with the flexibility to personalize... read more
This was absolutely a horrible experience. The lady that helped check me is was the only thing that was good. She was very helpful but wasn't able to get a hold of her again because we had checked in so late. Once getting into the room, it wasn't clean. There was dust all over the room. There were things that I have no idea that were in the sink and toilet. The Bathtub wasn't really clean and I almost don't want to explain the bed. Lets just say there was no way I was going to sleep in them. Absolutely unsatisfied. And they ... read more
Business response:
Dear Guest, Thank you for posting your review. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
Badly in need of repair Very poor condition rooms for such a nice area in Scottsdale. Hotels.com should be embarrassed to let the property deteriorate to such a level. The bathroom was badly in need of repairs and the hotels.com website completely misrepresented the condition of the rooms. Shame on you !!!
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the condition of your room and the disappointment it caused. This is not the standard we aim to uphold, and we understand your frustration. Your concerns will be escalated to the appropriate team for immediate review and action. We truly appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely,Hotel Management
Don’t stay here Checked in and immediately had to change rooms because the water in the shower would not stop running. The room we moved to had deteriorating walls and in the morning we discovered roaches. They did refund all but one nights stay. All in the middle of upscale north Scottsdale. Thought better of Extended Stay America. This place is an absolute dive.March 2025
Business response:
Dear Guest, We appreciate you taking the time to share your experience. It is disappointing to hear that your stay did not reflect the high standards we aim to uphold. While we’re glad our team was able to assist with a resolution, we regret the inconveniences you encountered. Maintaining a well-kept and comfortable environment is a priority, and your feedback is valuable as we continue making improvements. We are actively addressing these concerns to enhance the guest experience. We hope you’ll consider giving us another op... read more
Staff smoke weed, dog in front reception
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered on arrival at our hotel, as this is not the level of service we strive to provide. Providing a welcoming and safe environment is always our priority. We will address this matter directly with the team to ensure such issues are corrected immediately. While a pet-friendly hotel, we keep pets in appropriate areas to avoid disruptions to our guests. We will review our pet policies with the team to ens... read more
This hotel is disgusting. Mold in the bathroom, boogers on the shower curtain, toilet clogged upon arrival.
Business response:
Dear Jacey, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. We aim to provide a comfortable hotel stay. Please return and allow us to provide you with a seamless experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.