This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
l didnt like you advertise dishes and cook wear for free but there not. my bathroom door was very hard to close. floors were dirty.no back up toilet paper .not enough towels and wash cloths,no shampoo or bar soap. floors were dirty and kitchen floor sticky. l was very disappointed with room cleanliness. and staff at the front desk were like lt was a burden on them to help me . they just didnt have a good attatode .
Business response:
Dear Lawrence, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest, but we regret that this did not happen... read more
The staff at the check-in was very nice. The check-in was quick and easy. When I arrived in my room, you could tell some things were outdated along with a huge burn in the countertop. However, when I went into the bathroom and turned on the light tons of cockroaches, scattered and scurried everywhere. They were all over and in the kitchen. It was so gross I decided to leave. I didn’t even fulfill my stay!
Business response:
Dear Catherine, Thank you for your feedback. Although we are glad that you had a positive experience with our check-in service, we sincerely apologize for the issue in your room. We acknowledge the importance of a clean and comfortable environment and regret any inconvenience caused by falling short of this expectation. Our team is taking immediate action by conducting comprehensive inspections and providing necessary treatments. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We ... read more
It was diry and has bugs everywhere in bathroom and bed area. There was no smoke detector and smells dirty. Not enough towels,no wash cloth in the bathroom.
Business response:
Dear Juli, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Also, thank you for letting us know that your smoke alarm was missing from your guest suite during your stay. We take safety precautions very seriously and will have our property engineer... read more
Not so great this time I have stayed here many times but this time I found bed bugs. One was on the sheet while there were more on the corner of the bed skirt. Was moved to another room but that’s about it. That room had no bugs but the smell was a little off putting.
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Was not clean when we got there. Didn’t provide breakfast after stating it did in the booking and used another properties pictures for advertisement
Business response:
Dear Vanessa, We deeply regret the distressing experience you encountered during your recent stay. It is never our intention to disappoint; therefore, we regret not meeting your expectations. Our services are listed on our website, and we will review our third-party websites and our official site to ensure everything is up-to-date. Additionally, we are reviewing our housekeeping procedures to ensure that we meet the highest standards of cleanliness. Your feedback is invaluable, and we appreciate you bringing these concerns t... read more
Ok room Not impress the conditions of the room.
Business response:
Dear Justina, Thank you for choosing our hotel during your recent visit to the area. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. Please accept our apologies for any inconvenience caused. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests; we hope to have another opportunity to host you again in the future. Sincerely,Hotel Management
Service could have been better Semi-friendly staff. Arrived on Sunday as scheduled but room not ready. Window left partially open and floors dirty. Requested to have floors mopped twice, front desk made note and said it would be done after 9:30am but service never done; internet out 1.5 days; frig cold but noisy; phone had dial tone but didn't work; bathroom light stopped working for 1.5 days then worked again. Left 3 days earlier than planned.
Business response:
Dear Guest, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback i... read more
For the price, I’d rather book a nicer one than this. We booked this one because of the discount I got but it wasn’t worth it. There were bugs on the floor during the night and the room had a weird odor.
Business response:
Dear Julia, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,903 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.