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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok room Not impress the conditions of the room.
Business response:
Dear Justina, Thank you for choosing our hotel during your recent visit to the area. Ensuring our rooms meet the highest standards is a top priority for us, and we regret not meeting these expectations. Please accept our apologies for any inconvenience caused. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests; we hope to have another opportunity to host you again in the future. Sincerely,Hotel Management
Service could have been better Semi-friendly staff. Arrived on Sunday as scheduled but room not ready. Window left partially open and floors dirty. Requested to have floors mopped twice, front desk made note and said it would be done after 9:30am but service never done; internet out 1.5 days; frig cold but noisy; phone had dial tone but didn't work; bathroom light stopped working for 1.5 days then worked again. Left 3 days earlier than planned.
Business response:
Dear Guest, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback i... read more
For the price, I’d rather book a nicer one than this. We booked this one because of the discount I got but it wasn’t worth it. There were bugs on the floor during the night and the room had a weird odor.
Business response:
Dear Julia, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
As soon as walked into the room there were problems. FILTHY. STINKY. The lamp next to my bed was hanging sideways and broke. The room stunk like dirty feet. There was black soot all over the floor. I spoke with front desk clerk whom I waited 15 min for. She said she would send somebody to the room to clean the room and floor. As I took the elevator down to the office to speak with her-there was also black soot all over the floor in the elevator as well. I went back to room that evening and nothing had been cleaned or tidied ... read more
Business response:
Dear Rene, Thank you for taking the time to review your stay with us. Our goal is to ensure that every guest who walks through our doors feels at home and has a pleasant stay. We understand that cleanliness and maintenance are essential components of achieving this goal, and we regret that we fell short in your case. We apologize for any inconvenience caused and want you to know that we take your feedback seriously. We will immediately address the issues you have brought to our attention to ensure that future guests have a p... read more
Rude staff
Business response:
Dear Thomas, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Roach Galore The AC was not working, the first thing I see when we opened the door on the counters were baby roaches, after inspecting the floor and carpet we found they were also there. The bedding smelled horrible and was old and torn. Never Again!
Business response:
Dear Mayra, Thank you for staying with us and sharing your review. We apologize for the inconvenience you encountered in your suite. Please know that we take our property's upkeep and pest control very seriously and do our best to prevent insects from entering our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any discomfort caused and hope this unfortunate situation will not deter you from staying wi... read more
Convenient,safe location with easy parking. The rooms are not well kept with minimum provided. Elevator not working for 2 days of our stay…
Business response:
Dear NORMA, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have also noted your comments regarding the elevator. Your feedback is valuable to us, and we will address these issues with our housekeeping team. We are happy to know that our location was conven... read more
Cleanliness It had cockroaches and I cut my stay in half. Getting a refund though fir unused days.
Business response:
Dear Guest, Thank you for the feedback. We sincerely apologize for any inconvenience caused by the presence of outside insects despite our best efforts to maintain a clean environment. We understand this is unacceptable and falls short of the standards we aim to provide our customers. Rest assured that we have taken immediate action to address the issue and are implementing measures to prevent a recurrence. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.