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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall great location. Checking in was given a key to a room that was occupied. Next room the tv didn't work. Third room was okay.
Business response:
Dear Shawn, Thank you for staying at our hotel. We apologize for anything other than a completely satisfying stay and appreciate the feedback. We will take appropriate measures to improve our service delivery and consistency. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
killed 5 roaches and other bugs. Disgusting, had to rip off all of the bedding and make a barrier to separate the kitchen area to the bed. To give some type of barrier as I did not want roaches and bugs crawling on my while I tried to sleep. thankfully I brought my own pillows and blankets. WILL NOT BE STAYING THERE EVER AGAIN
Business response:
Dear Mike, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management
Bathroom was not cleaned or stocked. Asked for towels and soap and none were brought. Bugs in the room.
Business response:
Dear Travis, Thank you for taking the time to provide your valuable feedback. We are committed to ensuring our guests receive a well-maintained and comfortable suite; therefore, we sincerely regret any oversights in the bathroom area. Furthermore, we follow strict pest control measures, and it is disappointing to learn that this was not your impression. Please rest assured we take your feedback seriously and will address these matters with the respective departments to ensure such oversights are not repeated. We hope you wil... read more
Small, a/c not working properly
Business response:
Dear Dennis, Thank you for selecting our establishment for your stay. We apologize for the inconvenience you experienced with the air conditioning system in your room. Our top priority is to ensure a relaxing and pleasant stay for all of our guests, and we regret that we were unable to meet your expectations on this occasion. Thank you for bringing this to our attention; we will address this accordingly. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
Don’t stay here! Unless you don’t mind roaches I would not recommend using this property. Thin walls and floors. Not to mention the roaches in the room. Front desk showed no interest in the issue.
Business response:
Dear Chris, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. We will take the necessary steps to improve our service. Also please know, that despite our regular property maintenance, we have contacted our pest control provider to address the issue immediately and ensure that our hotel continues to meet high standards. We... read more
The room was very dirty. Sinks, mirror, refrigerator were all uncleaned. Hair on the toilet . The bed would flip up when you sat on the end. The recliner had gross stuff spilled down the side.
Business response:
Dear Rebecca, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences du... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.