This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t waste your money staying here Pulled the cover down, there was hair and debris on the sheets. Called the front desk. She came and checked the bed. Said she’d change the sheets then moved us to a different room instead. That bed wasn’t much better. No shampoo or conditioner. Breakfast consisted of prepackaged oatmeal and coffee. No utensils were provided. The front desk clerk hid when we got the oatmeal so was no help at all
Business response:
Dear Stella, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
The overall cleanliness of this place was terrible. It looked like it hadn't gotten properly cleaned in months. Would not return for the expensive price it was rated.
Business response:
Dear Kayla, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Noisy. Gap in exterior door. Very spartan. Will not stay there or recommend to others.
Business response:
Dear Sue, We appreciate your feedback and apologize for any noise disturbances during your stay. Guest comfort is important to us, and we will address the concerns you raised, including the door gap. We regret any inconvenience caused and appreciate your understanding. We value your input and hope to have the opportunity to host you again, providing a more peaceful and enjoyable experience.Sincerely,Hotel Management
Unclean and poor service We walked in our ‘Pet Room’ (that we didn’t request) and the he pictures below are the condition it was in. Not to mention the pet urine odor. They gave us a new room (that also had an odor) and said they would issue a credit, which never came. I called customer service and was told it had to go to a manager and I would receive a call back. I never did. By far the worst hotel experience I’ve ever had. I will never stay and this hotel chain again.
Business response:
Dear Jacqueline, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.