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Extended Stay America - Phoenix - Scottsdale - Old Town

3.1
  • Hotels
  • Scottsdale, AZ

About this business

HospitalityHotels

Location details

3560 North Marshall Way, Scottsdale, AZ, 85251, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.12,092 reviews
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Calvin's profile image
Calvin 
a week ago

It was okay for the price 

Business response:

Dear Calvin, Thank you for taking the time to share your feedback. We appreciate your positive remarks and are glad that your stay provided value for the rate. At the same time, we apologize if any aspects of your visit fell short of expectations. Your input is important and helps us identify areas for improvement to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay that exceeds your expectations. Your feedback is truly appreciate... read more

William's profile image
William 
a week ago

Nice little kitchenette 

Business response:

Dear William, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the kitchenette, as we strive to provide thoughtful touches that enhance each guest’s stay. At the same time, we regret if any part of your experience fell short of your expectations. Your comments are truly valuable and will help us improve. We appreciate your time in offering this insight and warmly invite you to return so we can provide an even more comfortable and satisfying visit in the future. Sincerely, HotelManagement 

David's profile image
David 
2 weeks ago

Front desk clerks were rude 

Business response:

Dear David, We’re sorry to hear your interaction at the front desk fell short of expectations. At Extended Stay America, we aim to provide warm and respectful service to every guest. Your feedback is valuable and will be shared with our team to help improve future experiences. We appreciate you bringing this to our attention and hope to have another chance to provide you with a more positive and welcoming stay. Sincerely, HotelManagement 

Will's profile image
Will 
2 weeks ago

Everything was excellent as always. 

Will's profile image
Will 
3 weeks ago

Always have no issues when I stay here. 

Business response:

Dear Will, It’s great to hear that your visits have always been smooth and enjoyable! Knowing that you can count on a hassle-free experience means a lot to us. At Extended Stay America, we love creating a comfortable environment where guests feel at ease. Thank you for sharing your feedback, and we look forward to welcoming you back again soon for another pleasant stay. Sincerely, Hotel Management 

Priscilla's profile image
Priscilla 
a month ago

It was a no frills stay, yet clean and quiet. I appreciated the minimal breakfast they serve ie: muffins, Nutri-grain bars and coffee. Staff was excellent. 

David's profile image
David 
a month ago

The staff is excellent. The rooms are economy but not bad. 

Business response:

Dear David, Thank you for taking the time to share your review. We are delighted to hear that the team left a positive impact on your visit, as delivering warm and attentive service is something we take great pride in. We also appreciate your thoughtful remarks regarding the accommodations. Your perspective helps us understand how our guests experience their stay, and we value your input. It would be our pleasure to welcome you again and provide another comfortable and enjoyable visit in the future. Sincerely, Hotel Manageme... read more

Mark's profile image
Mark 
a month ago

Toilet was leaking, had to shut the valve off 

Business response:

Dear Mark, Thank you for sharing your experience. We sincerely apologize for the issue you encountered with the bathroom during your stay. Guest comfort and proper functioning of all amenities are extremely important to us, and we regret that this disrupted your visit. Please be assured that your feedback has been shared with our maintenance team. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a properly prepared and more enjoyable stay for you in the future. Sincerely, Hotel... read more

Dee's profile image
Dee 
2 weeks ago

Beds and flooring, and some of the staff was rude mainly the younger gentleman at the front desk 

Business response:

Dear Dee, Thank you for taking the time to share your feedback. We are glad you found aspects of your stay comfortable, and we also appreciate your honesty regarding your interactions with our team. Guest experiences are important to us, and your feedback helps guide improvements in service and overall comfort. We will share your comments with our staff to reinforce the importance of professionalism and attentiveness. It is our hope to provide every guest with a welcoming experience, and we look forward to the opportunity to... read more

Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town

How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?

Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,092 reviews. 

When is Extended Stay America - Phoenix - Scottsdale - Old Town open?

Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.