Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Dear Sean, Thank you for taking the time to share your impressions. While we're glad the value met your expectations, we regret that certain aspects of the room did not reflect the quality we strive to maintain. Your observations regarding lighting and flooring have been noted and will be addressed with our team. We appreciate your feedback and hope to offer a more polished experience in the future. Sincerely, Hotel Management 

Business response:

Dear Brenda, Thank you for selecting Extended Stay America for your accommodation needs. We’re pleased that your stay offered the sense of calm, security, and comfort you were looking for. Providing a restful atmosphere is something we strive for, and it's great to know that the surroundings met your expectations. We look forward to welcoming you back for another relaxing stay. Sincerely, Hotel Management 

Business response:

DearBrenda, Thank you for your feedback. We are glad you had an awesome experience and truly appreciate you choosing to stay with us. It is always rewarding to know when a guest enjoys their visit. We would be delighted to welcome you back again soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We would like to express our gratitude for choosing Extended Stay America. We are pleased that our hotel’s location perfectly accommodated your preferences during your recent visit. Your patronage is greatly valued, and we look forward to the opportunity to welcome you back whenever your future travels bring you to our city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words. We’re happy to know you found comfort and satisfaction during your stay with us. It’s always our goal to provide a welcoming and relaxing environment, and we hope you choose us again whenever you are in the city. Sincerely, Hotel Management