Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Dear Guest, Thank you for taking a moment to share your experience. It is wonderful to know that the team and the surrounding area contributed positively to your stay. We also appreciate you mentioning the aspects that could have made your visit even more comfortable, as this helps us focus on meaningful improvements. Your feedback is valuable, and we are grateful you chose to stay with us. We look forward to the opportunity to welcome you again and provide an experience that meets all your expectations. Sincerely, Hotel Man... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that our team made a strong and positive impression during your visit, and we truly appreciate your kind acknowledgment of their efforts. At the same time, we are sorry to learn that other aspects of your stay did not offer the comfort you were hoping for. Your observations are important, and we value the opportunity to learn from them. We hope to welcome you again and provide a visit that feels much more satisfying. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to hear that our team made such a positive impression with their attentive and helpful service! It is wonderful to know that their dedication made your stay more enjoyable. Your kind feedback truly encourages our staff to continue going above and beyond for every guest. We look forward to welcoming you back for another comfortable and pleasant visit at Extended Stay America. Sincerely, HotelManagement 

Business response:

Dear Calvin, Thank you for taking the time to share your feedback. We appreciate your positive remarks and are glad that your stay provided value for the rate. At the same time, we apologize if any aspects of your visit fell short of expectations. Your input is important and helps us identify areas for improvement to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay that exceeds your expectations. Your feedback is truly appreciate... read more

Business response:

Dear William, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the kitchenette, as we strive to provide thoughtful touches that enhance each guest’s stay. At the same time, we regret if any part of your experience fell short of your expectations. Your comments are truly valuable and will help us improve. We appreciate your time in offering this insight and warmly invite you to return so we can provide an even more comfortable and satisfying visit in the future. Sincerely, HotelManagement 

Business response:

Dear David, We’re sorry to hear your interaction at the front desk fell short of expectations. At Extended Stay America, we aim to provide warm and respectful service to every guest. Your feedback is valuable and will be shared with our team to help improve future experiences. We appreciate you bringing this to our attention and hope to have another chance to provide you with a more positive and welcoming stay. Sincerely, HotelManagement 

Business response:

Dear Dee, Thank you for taking the time to share your feedback. We are glad you found aspects of your stay comfortable, and we also appreciate your honesty regarding your interactions with our team. Guest experiences are important to us, and your feedback helps guide improvements in service and overall comfort. We will share your comments with our staff to reinforce the importance of professionalism and attentiveness. It is our hope to provide every guest with a welcoming experience, and we look forward to the opportunity to... read more