Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Dear Calvin, Thank you for taking the time to share your feedback. We appreciate your positive remarks and are glad that your stay provided value for the rate. At the same time, we apologize if any aspects of your visit fell short of expectations. Your input is important and helps us identify areas for improvement to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay that exceeds your expectations. Your feedback is truly appreciate... read more

Business response:

Dear William, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the kitchenette, as we strive to provide thoughtful touches that enhance each guest’s stay. At the same time, we regret if any part of your experience fell short of your expectations. Your comments are truly valuable and will help us improve. We appreciate your time in offering this insight and warmly invite you to return so we can provide an even more comfortable and satisfying visit in the future. Sincerely, HotelManagement 

Business response:

Dear David, We’re sorry to hear your interaction at the front desk fell short of expectations. At Extended Stay America, we aim to provide warm and respectful service to every guest. Your feedback is valuable and will be shared with our team to help improve future experiences. We appreciate you bringing this to our attention and hope to have another chance to provide you with a more positive and welcoming stay. Sincerely, HotelManagement 

Business response:

Dear Will, It’s great to hear that your visits have always been smooth and enjoyable! Knowing that you can count on a hassle-free experience means a lot to us. At Extended Stay America, we love creating a comfortable environment where guests feel at ease. Thank you for sharing your feedback, and we look forward to welcoming you back again soon for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear David, Thank you for taking the time to share your review. We are delighted to hear that the team left a positive impact on your visit, as delivering warm and attentive service is something we take great pride in. We also appreciate your thoughtful remarks regarding the accommodations. Your perspective helps us understand how our guests experience their stay, and we value your input. It would be our pleasure to welcome you again and provide another comfortable and enjoyable visit in the future. Sincerely, Hotel Manageme... read more

Business response:

Dear Mark, Thank you for sharing your experience. We sincerely apologize for the issue you encountered with the bathroom during your stay. Guest comfort and proper functioning of all amenities are extremely important to us, and we regret that this disrupted your visit. Please be assured that your feedback has been shared with our maintenance team. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a properly prepared and more enjoyable stay for you in the future. Sincerely, Hotel... read more

Business response:

Dear Dee, Thank you for taking the time to share your feedback. We are glad you found aspects of your stay comfortable, and we also appreciate your honesty regarding your interactions with our team. Guest experiences are important to us, and your feedback helps guide improvements in service and overall comfort. We will share your comments with our staff to reinforce the importance of professionalism and attentiveness. It is our hope to provide every guest with a welcoming experience, and we look forward to the opportunity to... read more