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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very impressed with the lady who checked us in. We were very early and she actually ran to the second floor to see if a room would be ready for us. Although we did have to pay a fee, it was very nice of her to do that. Plus, she was just so nice and so friendly.
A
Mattress is shot Should have been replaced.
Business response:
Dear John, Thank you for staying with us and providing your candid feedback. We are committed to ensuring that our guests have a comfortable stay and a restful night’s sleep. However, we apologize for the mattress not meeting your expectations. We continually strive to enhance our accommodations and sincerely appreciate your comments as they help guide our improvements. We would welcome the opportunity to host you again and provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Overall, a convenient and relatively inexpensive motel to stay near oldtown Scottsdale. Close to the Honor hospital if you have need to visit patients. Rooms are dated and could use more maintenance. Outlets held plugs very loosely and should be replaced. Stove/burners were probably not working properly in my room, (not hot enough). Microwave, refrigerator and beds were fine. Space is a room with two beds is cramped. Breakfast is a grab and go affair with coffee/tea/cocoa and a small muffin/granola bar (instant oatmeal was a... read more
Business response:
Dear Leonard, We appreciate your patronage and positive feedback regarding our hotel's convenient location and that you loved the outdoor pool. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will share your concerns with our maintenance team for a thorough review and necessary action. We look forward to welcoming you back and providing you with a more pleasant stay in the future.Sincerely,Hotel Management
Great little place to stay.
Business response:
Dear Mary, We are pleased you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future.Sincerely,Hotel Management
It was okay. The registration process was very poor. The evening manager was more interested in her phone conversation than serving us.
Business response:
Dear Albert,We’re sorry to hear that your registration process was not as smooth as it should have been, and we genuinely apologize for the behavior of our associate. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
Nice, safe location
Clean, old, small
Business response:
Dear Joy, Thank you for your feedback about your recent stay at our hotel. We hope your overall experience was satisfactory. We encourage you to consider visiting us again, as we are committed to providing every guest with an exceptional experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,189 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.