Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Dear Guest, A welcoming team can truly make a visit memorable, and we’re happy that left a great impression on you. Knowing our associates helped create a pleasant and comfortable experience means a lot to us. At Extended Stay America, we focus on genuine hospitality and making every guest feel at ease throughout their time with us. Thank you for sharing your kind feedback. We appreciate it and look forward to hosting you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us. We appreciate your feedback and are glad to hear that you found your stay satisfactory. We are also happy that you liked your bed. While we strive to create a welcoming atmosphere, we understand that some aspects of your accommodation may not have met your expectations. Your insights are valuable to us, and we will share them with our team as we work to enhance our guest experience. It was a pleasure having you with us, and we hope to welcome you back for an even more enjoy... read more

Business response:

Dear Guest, We are thrilled to hear that your experience was handled so smoothly by our team! It is always encouraging to know that the efforts of our staff made your stay seamless and enjoyable. Thank you for choosing Extended Stay America and for sharing your kind words. We look forward to welcoming you back for another visit where we hope to provide the same level of attentive care. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re thrilled to hear that the warm welcome from our team made a great first impression. It’s wonderful that your room met your needs and that the location was convenient for your plans. At Extended Stay America, we strive to create a comfortable and friendly environment that makes every visit enjoyable. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re delighted to hear that you enjoyed the peaceful atmosphere and convenient location! It’s wonderful to know that our team made a positive impression during your visit. At Extended Stay America, we strive to provide a welcoming environment where guests feel comfortable and well cared for. Your kind feedback is greatly appreciated, and we look forward to hosting you again for another pleasant and relaxing stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely regret that your stay did not meet your expectations and understand how frustrating these issues must have been. Cleanliness and comfort are important to our guests, and your observations help us continue to improve our services. We appreciate you bringing these matters to our attention and hope that, should your travels bring you back to the area, you will allow us the opportunity to provide a stay that reflects the quality and care we strive to offer every guest. Your feedback is valued. Sincerely,... read more