Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Dear Will, It’s great to hear that your visits have always been smooth and enjoyable! Knowing that you can count on a hassle-free experience means a lot to us. At Extended Stay America, we love creating a comfortable environment where guests feel at ease. Thank you for sharing your feedback, and we look forward to welcoming you back again soon for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear David, Thank you for taking the time to share your review. We are delighted to hear that the team left a positive impact on your visit, as delivering warm and attentive service is something we take great pride in. We also appreciate your thoughtful remarks regarding the accommodations. Your perspective helps us understand how our guests experience their stay, and we value your input. It would be our pleasure to welcome you again and provide another comfortable and enjoyable visit in the future. Sincerely, Hotel Manageme... read more

Business response:

Dear Mark, Thank you for sharing your experience. We sincerely apologize for the issue you encountered with the bathroom during your stay. Guest comfort and proper functioning of all amenities are extremely important to us, and we regret that this disrupted your visit. Please be assured that your feedback has been shared with our maintenance team. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a properly prepared and more enjoyable stay for you in the future. Sincerely, Hotel... read more