This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the staff was very nice, location was convenient, but the bed wasn't comfortable.
Business response:
Dear Guest, We are glad that our team and convenient location enhanced your experience. Also, we understand how important a restful night’s sleep is, and we regret the discomfort caused. Your comments on the bed will be shared with our team. We look forward to welcoming you again for an even more comfortable stay. Sincerely, Hotel Management
Clean and quick
Business response:
Dear Guest, We regret that your visit did not reflect the welcoming and comfortable experience we aim to provide. Your comments are important, and we hope you might consider giving us another opportunity to offer a more positive stay. Sincerely, Hotel Management
Overall is good experience but need lots of improvement on the building
Business response:
Dear Guest, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
A little dated and could use some minor updates and/or maintenance (paint chipped around door frame and a stain on bathroom floor). But perfectly adequate for a reasonably-priced stay in Scottsdale with free parking. And, for Cactus League baseball, it is a short walk. Starbucks is right next door and dining options are nearby.
Business response:
Dear Guest, Our team is dedicated to creating a welcoming environment where every traveler feels comfortable and supported during their stay. We are pleased that our property's convenient location, with nearby shops, dining options, and easy access to popular Scottsdale attractions, made exploring the area simple for you. Your feedback is invaluable, as it helps us address any concerns and improve future visits. We would appreciate another opportunity to provide you with a stay that reflects the comfort and hospitality we st... read more
Staff was friendly, check in was quick. Beds were a little uncomfortable and you have to request dishes or utensils. There was no ice machine which seems crazy for AZ.
Business response:
Dear Guest, We are glad that our team provided a warm welcome and that the arrival process was smooth and efficient, as creating an easy start to every visit remains very important to us. Your thoughts on bedding comfort and the process for requesting kitchen items are appreciated, as they help guide improvements that enhance convenience for future guests. Our property follows an extended-stay concept, with cookware and utensils provided upon request, so guests receive freshly prepared sets when needed. We understand that th... read more
Staff was helpful
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,384 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.