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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Me atendieron muy bien desde que llege al lugar y el check in fue rápido
Business response:
Thank you, we look forward to serving you again.
Business response:
Looks like we did not quite meet your expectations. Please let us know what we could do better
Accueil sans sourire, assez froide. Équipements à revoir, clim très bruyante et juste à côté du lit. Réfrigérateur diesel. P'tit déjeuner quasi inexistant. Café et muffins sous plastique à la réception et on déjeune dans la chambre. Situation très pratique, juste à côté du centre historique et pratique pour se garer.
Business response:
Dear mickaël, We are grateful for having you as our guest and appreciate your positive feedback about our suitable location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
It was great for the price.. shower head not alot of pressure hard to wash long hair..
Business response:
Dear Guest, Thank you for the review. We are delighted to learn that your stay with us was enjoyable and that we were able to exceed your expectations while offering excellent value for your money. At the same time, we would like to express our sincere apologies for any inconvenience caused by the water pressure during your recent visit. Please be assured that we take every guest's feedback seriously, and we will be taking proactive measures to address this issue. We hope to welcome you back soon and provide you with an even... read more
The bed was comfortable. However, the appliances and light fixtures were old. The rod for the shower curtain was very loose. There was what looked like water damage at the bottom of the bathroom door.
Business response:
Dear Craig, Thank you for sharing your feedback with us. While we're pleased to read that you found the bed comfortable, we apologize for any inconvenience caused by the condition of the appliances, light fixtures, and shower curtain rods in your room. Your comments are valuable to us, and we'll address these issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Ho... read more
Service at the desk
Business response:
Thank you, we look forward to serving you again.
Tub drain was closed ; front desk person lifted it up. Next day it closed again and wouldn't open. Bathroom door needs oiling. Light switch does nothing. Shower curtain is trip hazard: it is much too long. Iron but no ironing board.
Business response:
Hello Barbara,I wanted to apologize for the concerns you encountered.We always enjoy feedback so we can better future stay. those repairs will be addressed. We appreciate yore business.
Decently clean rooms. It seems most guests are not picking up after their pets tho. Very quiet and safe. The few times I interacted with the manager she was very rude and talked brusquely each time. One employee really struggles with how to use the computer too. Besides that staff is nice.
Business response:
Dear Aurora, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to see your high rating and are also grateful for your detailed comments. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconvenience you encountered. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expecta... read more
I walked in to find a broken dresser drawer sitting in middle of room. Rooms are dirty and beat up. Woman who was drunk kept screaming. Woman at front desk was not helpful
Business response:
Dear Tamara, Thank you for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,106 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.