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Extended Stay America - Phoenix - Scottsdale - Old Town

4.1
  • Hotels
  • Scottsdale, AZ

About this business

HospitalityHotels

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. 

Location details

3560 North Marshall Way, Scottsdale, AZ, 85251, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.11,106 reviews
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Expedia 
7 years ago

Awesome Hotel Very nice location and the staff was absolutly amazing. The General Manager helped me so much with everything i needed help with. I was in room 113 and the air condition works but has slight issues it will turn on and off by itself. Thanks again for the stay! 

Business response:

We are delighted you chose to stay at Extended Stay America. It’s a pleasure knowing you loved our location and the excellent service we offered. We value your observation in regard to the HVAC unit and have shared it with my maintenance team to take corrective actions. We look forward to welcoming you back soon. Sincerely, Hotel Management 

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sactown 
7 years ago

Scottsdale motel The property seems well-maintained and my room was clean. You get what you pay for and because of the price, I thought it was a good value. 

Business response:

Thank you for making Extended Stay America a part of your travel plans. We are delighted to read to you liked the cleanliness of your room and that you found us to be a good value. Thanks for taking the time to review your stay. We hope to welcome you back soon! Sincerely, General Manager 

Marcy's profile image
7 years ago

Business response:

Marcy, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, General Manager 

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Anonymous 
7 years ago

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

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Traveler 
7 years ago

Safe location. At check in, staff had to see if room was 'ready'. Under bed unclean. No housekeeping day 2 of second day stay. 

Business response:

Thank you for staying at our hotel. We are glad you liked our location, but I am sorry for the cleanliness issues you had in your room. I am concerned about your experience and have immediately brought this to the attention of my housekeeping for review and action. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this to you at a minimal fee on your request. If we did not communicate this at the time of check in, we are sorry. We hope to have the opportun... read more

Anonymous's profile image
Anonymous 
7 years ago

Everything worked out and I was very comfortable but the pool didn't look very clean 

Business response:

Thank you for choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town. We are happy to know you enjoyed your visit and that you were comfortable here. We also appreciate your observations for our pool and have taken a note of it. We hope to welcome you back soon. Sincerely, General Manager 

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Anonymous 
7 years ago

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

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Anonymous 
7 years ago

Excellent location Hotel is within minutes walk from Scottsdale Old Town. The room was quite dirty and the air conditioning struggled through +40* C, but the location and very reasonable price made up for it. Staff were helpful, courteous and responsive. 

Business response:

Thank you for sharing your experience at Extended Stay America - Phoenix - Scottsdale - Old Town. We are pleased to read you not only enjoyed our convenient location and courteous associates but also found us to be a good value. I will also be sure to share your concerns with the respective teams in an effort to improve our performance. We appreciate you letting us know and hope this will not deter you from choosing us once again in the future. Sincerely, General Manager 

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Anonymous 
7 years ago

Nice hotel next to Old Town Scottsdale, AZ. Non-smoking room smelled like smoke, no hair dryer, tv remote didn't work and staff didn't help fix it, all tv channels had to be changed by walking to the tv. Other guests were questionable and weird. There were no trash cans except in the restroom and all trash had to be taken out to a 55 gallon trash can under the hotel stairs. 

Business response:

It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager 

Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town

How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?

Extended Stay America - Phoenix - Scottsdale - Old Town has a 4.1 star rating with 1,106 reviews. 

When is Extended Stay America - Phoenix - Scottsdale - Old Town open?

Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.