Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Thank you for staying with us and for taking the time to post a review.We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age.We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Sheri, thank you for posting a review. We are pleased to know you liked the service delivered by our associates, but we are sorry our hotel did not meet your expectations. We have shared your feedback with the appropriate team to see where we can make improvements. We hope you will visit us back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went well for you during your visit and that our wonderful location made it even better. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Joshua, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Blake, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you found us to be a good value and impressed with your room. We look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

David, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management