Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more

Business response:

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you had an overall enjoyable time with us. We value your feedback as it shows the areas where we can improve going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thanks so much for the awesome review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know your stay was enjoyable and that our convenient location was perfect for your needs. Your satisfaction is very important to us as we constantly strive to make your experience a great one. Thanks once more, and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Thank you for the review. We are happy to know you liked our convenient location and that you had an overall nice stay. However, we are sorry for the issue you had while here and regret the inconvenience caused. We would like to inform you that, to ensure cleanliness of our kitchenware it is available at the front desk and are provided upon request. Thanks for being our guest, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Thanks so much for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are thrilled to read you were benefited with our convenient location close to your needs and that you had a fantastic stay. All of us at Extended Stay America would love to be the hotel of your choice every time you are in the area. Sincerely, Hotel Management