Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

We appreciate your fantastic review! Your satisfaction is our top priority, so we are happy to read that we exceeded your expectations. We have the best team in the area, and they love getting feedback from delighted guests. We will share your compliments with Troy and Dennis. More importantly, we are pleased that your experience with us was a great one! We look forward to seeing you next time at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your overnight stay. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although it seems you had an overall pleasant time here, we were sorry for the issues you experienced with your room. We have shared your concerns with the appropriate departments and team members, and we have taken immediate steps to address those issues. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you enjoyed our ideal location and had a nice time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management