Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Thank you for the review. We're sorry our hotel did not meet your expectations and for the issues you experienced with our facilities. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please note, toiletries are available and complimentary at the front desk at any time. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

John, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for staying at our hotel. We are happy to read you liked the comfort of your mattress and that you had an overall pleasant stay. However, we apologize for the cleanliness issue had and regret the inconvenience caused. Your comments have been shared with the housekeeping team to prevent to ensure they inspect and clean the room thoroughly. We hope you will give us a chance to serve you better the next time you are in this area. Sincerely, Hotel Management 

Business response:

Dale, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Erica, thank you for being our guest and for your nice feedback. It is a pleasure to read you had a delightful stay with us and loved our friendly staff along with our perfect location close to many good places. We have also take a note of your observations, and we will see what can be done about it. On behalf of everyone here at Extended Stay America, we invite you to stay with us again soon. Sincerely, Hotel Management 

Business response:

Joel, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Donna, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know you were impressed with every aspect of our hotel, especially with your comfortable room along with the kitchenette. We hope to welcome you again whenever your travels bring you back here. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Elaine, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management