Extended Stay America - Phoenix - Scottsdale - Old Town

Business response:

Dear Muhammad, Thank you for taking the time to share your feedback. Please accept our sincere apologies for failing to provide a more satisfying impression. We are very sorry for any perceived service lapses. This is unacceptable, and not representative of our service standards, and we assure you we will discuss your concerns with our team to ensure a more pleasing atmosphere for all our guests. We hope you will give us another chance to redeem your trust and provide you with the outstanding hospitality you should have rece... read more

Business response:

Dear Maria, Thank you for taking the time to rate your experience; we love that you could join us. We are disappointed you were not entirely satisfied with the cleanliness and condition of our accommodations and regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our respective team for further improvements. Your satisfaction is our top priority; therefore, we sincer... read more

Business response:

Thank you we really appreciate your feedback. 

Business response:

Dear Michele, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taki... read more

Business response:

Dear Terri, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again... read more

Business response:

Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we regret falling short and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your issues while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hot... read more

Business response:

Dear KOICHI, We appreciate your feedback on the shower room. Guest input is essential for our continuous improvement. We apologize if the condition did not meet your expectations. Please be assured that we take all comments seriously and will use this information to enhance our facilities. If you have specific suggestions or preferences, feel free to share, as we strive to make every guest's stay as comfortable as possible. Thank you for your understanding, and we hope to have the opportunity to welcome you back for an impro... read more