Extended Stay America - Phoenix - Scottsdale - Old Town

Chanel 

on Expedia

2 years ago

The pictures looked great! In person, did not. It was dirty. I didn’t even want to sleep on the bed because the blankets had stains. The floor was sticky and had a lot of foot/shoe prints, the remote was sticky, blankets had stains, and the bathroom counter was sticky. For the area and price, it should have been more comfortable to stay at. 

Caprice 

on Expedia

2 years ago

The key lock was loose and pretty near came off and would t accept my key card. I went to front desk to report —no one around. Took 2 hours for someone to look. They couldn’t do anything I asked to move and no response. Even though the price was lower it should have nicer compromised safety. Look before you leap! 

Vicki 

on Expedia

2 years ago

Unpleasant stay not to be Extended Stay This property did not meet expectations. Some clientele seemed quite shady and was not there for an overnight stay. The pool was green and yellow. My pillows smelled absolutely horrible. The bathtub was so old and discolored and needs to be replaced. I tried to cancel this booking but Hotels.com denied me saying this hotel does not allow cancelations which was a lie. I spoke to the desk and I was able to cancel up to 6pm. It was too late that evening to try and find a better place. I f... read more

Gergana 

on Expedia

2 years ago

The room was dated, smelled like stale smoke, paint was scraped off the walls, cigarette burn mark on the lapm shade, pen scrubbles on blanket... However, after speaking to the receptionist, they moved us to a freshly painted room. This one was decent. Thank you.