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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walked into the room and we were welcomed by a stench of cigarette smoke. The smell intensified as you walked into the bathroom. There were stains on the walls. The bed was a joke. If you sat at the bottom end of the mattress, the entire thing would flip forward. Everything looked disheveled, the lamp shades were crooked, the bed was not aligned with the headboard. I won’t even go into details about the kitchenette. Needless to say, never again. We checked out as fast as we checked in. The front desk lady was courteous and u... read more
Business response:
Dear Cristabel, We sincerely apologize for the unacceptable conditions you encountered during your stay. It's disheartening to read about the issues with the lingering smell of smoke, stains, and the overall state of the room. This is not the experience we strive to provide, and we appreciate you bringing it to our attention. Please be assured that we are taking immediate steps to address and rectify these matters to prevent similar occurrences in the future. We appreciate your understanding and hope you will consider giving... read more
I didn’t expect luxury 5 star accommodation, but I did expect cleanliness and a well maintained property. Between the roaches crawling on the floor and shower curtain and blood stains in the bathroom sink skip this property.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize for not meeting your expectations regarding cleanliness and pest control. We take these issues seriously and will work closely with our pest control provider and housekeeping department to prevent future problems. Our aim is always to provide a comfortable and hygienic environment for our guests, and we hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management
As we arrive there was absolutely no one at the desk and doors were locked, after walking around for 40 minutes and calling costumer service and getting nowhere, the clerk finally showed up . If you really want to have surprises in your life while traveling- this is a place to go. Overall like a regular Motel that you see in scary movies.
Business response:
Dear Natalya, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the absence of any staff at the front desk. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you. Sincerely, Hotel Management
Old, dirty, accomendations. Holes in the walls, and old food in the fridge! Never again!
Business response:
Dear Walter, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope yo... read more
The room was NOT clean. The floors were sticky and after doing one wipe the white towel was dark brown. The room smelled like a used ashtray, we told the front desk person, and they gave us some industrial febreeze. Save your money, this was one of the worst rooms I have stayed at in my life. Cigarette burns on the gloors, on the bathroom sink. This room was gross and I could not wait to check out.
Business response:
Dear Booker, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. Also, we do provide designated smoking areas for guests outsi... read more
I have photos if needed...slept on top of the covers in case of bedbugs. Asked for queen and got double .tub and sink had cigarette burns. The door knob in bathroom was coming out of the hole. Opened the kitchen cupboard to see if the had dishes and a small flying bug came out. The computer could not produce a copy of my bill as it was too slow. We were not impressed at all!!!
Business response:
Dear Wayne, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret falling short of your expectations. We take your concerns seriously and will address the issues raised to improve our services. Please be assured that this is not reflective of our standards, and we appreciate your patience. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
ROACHES ROACHES ROACHES
Business response:
Dear Jacob, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel Management
just don’t Experience was so disappointing. We couldn’t check in for a good 40 mins after we had been traveling all day. Exhausted. As we entered our room the second we opened the door it smelled like a pack of cigarettes was just smoked in the room mins before entered. The stench mold and and a bug crawled out of the bathroom sink as I was about to brush my teeth. Did not have a good experience what’s so ever, very disappointing
Business response:
Dear Natalie, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Also, we are sorry for your concern regarding the cleanliness of our hotel. We will address this matter with our housekeeping associates and pest control provider to ensure proper steps are followed. Your feedback is invaluable in helping us improve. We hope you'll give us anothe... read more
Terrible!!!! Went to check in at the hotel and doors were locked and no one was working the front desk had to book another hotel.
Business response:
Dear Gary, Thank you for choosing us and for taking the time to leave your comments. Thoughtful and attentive service is a top priority; therefore, we apologize for our staff's unavailability during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,154 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.