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Extended Stay America - Phoenix - Scottsdale - Old Town
- Hotels
- Scottsdale, AZ
About this business
Location details
3560 North Marshall Way, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken doors, smelly rooms, overall not what was expected based on pictures, reviews, etc.
Business response:
Dear Carolyn, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay... read more
stay was not great I was to be a non smoking room but it smoke smell really bad.
Business response:
Dear Anonymous, Thank you for your feedback. We are glad that most of your stay was great, but we apologize for the unexpected smoke smell in your non-smoking room at Extended Stay America. Your comfort is essential, and we'll take measures to improve our room conditions. We hope you will give us another chance for a much better experience on your next visit. Sincerely,Hotel Management
Stay away from this Hotel!! Terrible experience. I guess you get what you pay for. TV wasn't working the room...so they moved me into a different "non-smoking" room. I smelled like an ashtray after every night that I stayed there. When I informed them that I would be leaving a day earlier, they said it was against their policy to refund the extra night because I was given the room as a "special rate". Ending my stay early meant that the price would revert back to normal rates and as a result I would actually pay more for sta... read more
Business response:
Dear Edgar, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention. Also, we are sorry for the inconvenience caused due to price of your room. We appreciate your feedback and thank you for your patience. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Hotel Management
The room was dirty very dirty
Business response:
Dear Robin, Thank you for sharing your valuable comments. Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
habia un olor muy fuerte, como a humo, o a suciedad, muy mal, sufrimos mucho para poder dormir, si no me hubiera sentido enfermo me cambio de cuarto o de hotel
Business response:
Dear Martin, Thank you for sharing your thoughts. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time yo... read more
This property appears to be used as a halfway house. Lots of single males, running around on the property and one man sitting on a bench in the parking lot trying to sleep while sitting up. The room was disgusting and dirty. There was a big puddle of water in the bathroom and it looks like the room was not really clean at all, including dirty towels. We checked in at 10:45 PM and the office was already closed and we had to call a phone number and knock on the door to get someone to check us in. Key card was not programmed an... read more
Business response:
Dear Thomas, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. If you have any concerns regarding your charges, please don't hesitate to reach us directly. We hop... read more
The room was very dirty. Had snot in the sink and shower was disgusting as well.
Business response:
Dear Kemmy, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We hope that you will consider giving us another chance to host you in the future and that we will have the opportu... read more
When checking in, the room number was written incorrectly and we were given access to someone else's room which was full of beer bottles and wreaked of weed. We worried if this was given to us, would others have access to our room? The grounds were also unsafe - we woke at 7am to residents screaming at each other, threatening to call the police and slamming doors. The room was rundown, smelly and gross. The fridge was dented multiple times as if someone had hit it. Horrible stay and unsafe!
Business response:
Dear John, We appreciate you taking the time to provide feedback on your recent stay. Your comments are important, and we apologize for any issues you encountered during your visit. We take guest feedback seriously and will use your input to identify areas where we can improve. Our team strives to provide a comfortable and enjoyable experience for all guests, and we regret that we fell short during your stay. Please know that we are working diligently to address your concerns, and we hope you will give us another opportunity... read more
Old Town Scottsdale hotel stay not to Shabby The rooms are outdated and not so clean, one of the lamps was broken, the remote control cover was missing. Someone came in the middle of the night trying to get into our room, very disturbing. There is no ice in the hotel and the employees were not very helpful.
Business response:
Dear Maria, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We would also like to apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - Old Town
How is Extended Stay America - Phoenix - Scottsdale - Old Town rated?
Extended Stay America - Phoenix - Scottsdale - Old Town has a 3.1 star rating with 2,154 reviews.
When is Extended Stay America - Phoenix - Scottsdale - Old Town open?
Extended Stay America - Phoenix - Scottsdale - Old Town is open now. It will close tomorrow at 12:00 a.m.