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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not greeted with the same salutations as the guest in front of me. I was not given information regarding services the hotel provides to their guest. There was a dog on site. There was dog hair in a back stairwell. The overall condition of the front lobby was not clean.
Business response:
We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Poor motel! I had to wait a long time to get checked in for starters. I got into my room and was disappointed in the condition of the room. Looked like a new building with old furnishings. Every light in the room you had to keep turning before the light would come on. I wanted to get online but couldn't figure how to do it, then I saw a card that said to call the check in office to get the code. I have to play with the phone for a while to get a dial tone. Finally got a dial tone and called the office ring, ring, ring NO ans... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The staff when I got there was very freindly. The staff in the morning when I left was not. Not that the room was that bad but for the money it wasn't what I was expecting.
Business response:
Thank you for your feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will consider giving us another chance to prove we are up to the task of deliverin... read more
I'd hate to have an actual Extended Stay. Went for two nights while getting some work done - was only able to stay in the room because we knew it was only 2 nights - not even a full 36 hours. The sheets were disgusting - there was a collection of bodily fluids on the fitted sheet and stains on some pillowcases. The bathroom was pitifully small.- good luck using the shower more than a couple times or moving around the shared sink/toilet space with more than one person. The kitchen area was basically a hotplate and microwave a... read more
Business response:
Thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Never Again Don't ever recommend staying at this place! It smells like smoke/weed. Do yourself a favor and find somewhere else to stay!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Dont Stay here! Hotel was very smoky and smelled really bad along with the smell of illegal substances. Not a very family orientated place to be. Tried to cancel the next night stay and they would not refund my money back. I would never subject my family to this place again. Customer service was also very poor. 100% not recommended.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
The Worst Hotel I tried talking to the manager to get reimbursed a night. The manager said it is the 3rd party's fault for not having the correct information on their website. The manager stated reimbursement will have to come from the 3rd party. This hotel had no amenities. I had to dump my own garbage. I had to bring down dirty sheets and towels on the elevator to take to the front desk to swap for clean ones. The room smelled and there were flies all in the room.
Business response:
Randy, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Horrible horrible experience!!!!! Ashley the hotel manager was extremely rude to us and the hotel room was absolutely disgusting. There was left over candy and trash left from the previous guest in the clothing drawers. There was also white liquid substance that was hardened and dripped down the side of the recliner in our room. We will never return!!!
Business response:
We cannot apologize enough for the poor service you received during your stay. Your comments have prompted us to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,292 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.