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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
By far the most disgusting hotel I have ever stayed in. Cockroaches, paint peeling, floors coming up, smells of cigarettes and decay encompass the entire hotel.
Business response:
Dear Guest, We apologize for any disappointment you experienced during your stay. We appreciate your feedback as it helps us identify areas for improvement. We will address the concerns you've raised with our team to ensure a more pleasant experience for our guests in the future. Thank you for choosing us, and we hope you will consider giving us another chance to provide you with a better stay.Sincerely,Hotel Management
Very poor not worth the price Checked in went to room found hair on 1 bed spent the time in the room standing on chair killing stink bugs on ceiling. Spoke to staff offered no remedy other than there is a problem with the bugs and will speak to manager. Was told the next day manager did not come in. Would not recommend
Business response:
Dear Tom, We apologize for the inconvenience you faced during your stay. Your feedback is important to us, and we will address the cleanliness and pest issues to ensure a more comfortable experience for future guests. We appreciate your understanding and hope you'll consider giving us another chance to provide you a better stay. Your satisfaction is our priority. Thank you for sharing your concerns.Sincerely,Hotel Management
A disaster checking in. Front desk told me that Expedia didn’t send them the money for the cost off the room, so I had to pay twice for the room. I was told to contact Expedia to get my money back. Why was the my problem? I ended a Place to stay- so I am now trying to get my money back from the hotel. Very unprofessional and unclean.
Business response:
Dear Lynnette, We sincerely apologize for the inconvenience you experienced during check-in. This is certainly not the level of service we aim to provide. We understand your frustration and are committed to resolving this issue promptly. Our team is working to ensure you receive the refund you deserve. Your feedback is valuable; we will use it to improve our processes. If you have any further concerns, please feel free to reach out to us directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Just a place to lay our heads
Business response:
Dear Paul, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Stay on 9-9 There was no one in the check in office. Had to wait about 10 minutes. The hotel smelled of old grease and was generally dirty in all common areas. The floor in the room was extremely dirty and sticky. I took my shoes off and was barefoot and my feet were black. The faucter shower would not turn on so I had to clean my feet by showering instead of soaking them.
Business response:
Dear Guest, We're truly sorry to hear about the inconveniences you encountered during your stay. Your feedback is important to us, and we apologize for any delays in the check-in process and the cleanliness issues you experienced. Our housekeeping and maintenance teams will be notified to address these concerns promptly. It's our goal to provide a clean and comfortable environment for our guests, and we appreciate your patience and understanding. Your feedback will help us improve, and we hope you consider giving us another ... read more
This place was absolutly the worst place ive ever booked
Business response:
Dear Marquis, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management
Could use some work The hotel was over booked for 8 rooms by outside vendors. Luckily i got a room but it was not ready for 2 hours after check in time. So we had to hurry to get out the door to our show. The staff of 3 was very nice but over worked and short staffed. I was glad to see they still cleaned the room properly and did not rush through. The room was a place to sleep nothing special. The toilet did not flush properly luckily i was not there long.
Business response:
Dear Mary, Thank you for the feedback. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We look forward to welcoming you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.