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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are dirty. Smell a lot at food fries
Business response:
Dear Miguel, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to provide our guests with a pleasing environment, so we're disappointed we fell short in your case. Rest assured, we will address this appropriately, and we hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
Lack of items in the room Faulty facilities and poor conditions
Business response:
Dear Dakota, Thank you for choosing us and sharing your review. We are sorry your room did not have the amenities you desired or needed and the conditions of our hotel. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen and a complimentary grab-and-go breakfast; we also provide a hairdryer and toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjo... read more
Toilet was clogged when we arrived. It was late at night, so we informed them in the morning.
Business response:
Dear Lauren, Thank you for your recent visit and review. We strive to ensure every guest has an outstanding experience with us; therefore, we apologize for the issue you encountered in your bathroom. Thank you for bringing this to our attention. We will take immediate steps to address the problem. We hope you will consider giving us another chance the next time you are in the area.Sincerely,Hotel Management
When we checked in the room they gave us was dirty even though they said it was cleaned. No other rooms were available even though we called the night before to confirm. We had to go to another extended stay. We didn’t even get the same price for the room. Would not recommend.
Business response:
Dear Grace, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Dirty and out of date hotel Hotel was filthy ac did not work, water in bathroom floor and fridge not working absolutely filthy
Business response:
Dear Jennifer, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our housekeeping team is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, we have discussed with our maintenance team to ensure the pointed issues in your suite are reviewed and fixed. We wish to host you again if you visit our area so we can show you our commitment to outstanding exp... read more
We do NOT recommend. Filthy floors, dirty windows that were never cleaned it seems, low water pressure to the point we were unable to flash the toilette properly. Empty shelves in the kitchenette - one has to return to the registration and sign for a plate, a cup, and cutlery...The breakfast offered individual packages of cereal to cook with hot water... Welcoming person at the register scanned IDs for both of us. Why? we asked since it is rather unusual for a nice hotel to scan everyone's id. "I like to know who is staying ... read more
Business response:
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 3.3 star rating with 2,258 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.