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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just the bare minimum... We were disappointed with our stay overall. The staff was friendly and helpful. The room, however, was a disappointment. There was a kitchenette, but it was empty. There was not even flatware or a coffee maker without a request. When we got a coffee maker, we had to go out and buy coffee and filters for it! Even the most basic of hotels provide coffee and a maker. There also is no ice maker, just one lonely ice cube tray in the freezer. Well, it was 95+ and all 4 of us carried water bottles, so we ha... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room Cleanliness is poor From the entry to exit the experience is not good, I stayed in this same hotel few years ago, but now my opinion about this hotel has been changed. Bed sheets are not clean, spotted blood stains, bad smell in the room, not clean. The hotel corridor is dirty and coffee stains on the floor, no warning for raised matted floor, potential for flip. I will not be staying this hotel again and not recommending to others.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
There not look like nice place because bad roads! I feeling unhappy at there because when I entered lobby and elevator been hot without A/C cooling duh! When I use key cards to open door that it wasn't work to open it oh sadly! I looked for Ice Cubes machine but there don't have it wow!
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
This hotel is under major renovation at this time. While we were there the owners kids were running around upstairs and were so noisy we couldn’t sleep. There was No soap or shampoo in the room. We had to go to the lobby to request them. The soap shelf is missing in the shower. The toilet sticks and keeps running all night. The hallway is a construction zone. If the fire marshal saw it they would shut the place down. There was grout and paint mess on counters and floors and doors. The granite bathroom counter is brand new bu... read more
Business response:
Rich, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Horrible hotel . Do not go here
Business response:
Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize. We hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management
Room not cleaned Full of garbage from previous occupant. Room was not cleaned and yet no one bothered to check before giving the room to the new occupant. Also, hot breakfast is misleading. No coffee machine or even clean glasses in the room.
Business response:
We sincerely apologize for the housekeeping issues you encountered with your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
No Rooms at 7pm Arrived at 7pm, waited 15 minutes in line to check with 5 people ahead of me, only to be told that they had no rooms with 2 beds available. They wanted to move us to a hotel 30 minutes away. Upon insisting we were told to come back in 2 hours and they would clean one.....Really!!!! We had clearly stated on our reservation we were a family of 4 and needed 2 beds. Booked 3 weeks out.
Business response:
We apologize that there was not providing the specific room type you booked. It is never our intention to disappoint you. We're sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management
Hotel stay 8th March 2018 ( 1 Night ) TV channel selection poor, Nothing in kitchen ( Had to ask for everything ) Wi Fi Poor, Breakfast consisted of Coffee, selection of Muffins and Chewy Bars.
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not recommended for Family Too stinky carper was not cleaned for a year it seems. There was a Trash outside of one of the room that was not removed for almost for a day. Breakfast was too worst. Rather say BF is not included instead of providing such a BF.
Business response:
Sasi, we apologize for the issues you encountered during your stay. We have taken a note of your feedback and have discussed these issues with our housekeeping department to make sure we correct our drawback. Your feedback about our grab-and-go breakfast is shared with our brand leaders to consider while planning the menu in future. However, We encourage you all to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.