This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Andrew, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Expedia overcharged us for the quality of the hotel and its cleanliness
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Room was dirty, bedding was dingy with blood stains on it, had to ask for a new one, Wash cloths were stained. Hair strains were left throughout the room. Refrigerator was dirty on the exterior.
Business response:
Joyce, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not a good hotel - broken shower/fake breakfast The shower was broken in our room, they gave some type of Wrenches to control, and the waster pressure was very low, I have to help the whole family operate it. And I booked this hotel for the breakfast, but there is no breakfast, no milk, bread or egg - only black coffee and muffin. - I will not recommend, keep it as the last option.
Business response:
Shree, thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast and the maintenance issue you experienced at your room. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Your concern is valuable as it will help us improve our service and facilities moving forward. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Just the bare minimum... We were disappointed with our stay overall. The staff was friendly and helpful. The room, however, was a disappointment. There was a kitchenette, but it was empty. There was not even flatware or a coffee maker without a request. When we got a coffee maker, we had to go out and buy coffee and filters for it! Even the most basic of hotels provide coffee and a maker. There also is no ice maker, just one lonely ice cube tray in the freezer. Well, it was 95+ and all 4 of us carried water bottles, so we ha... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room Cleanliness is poor From the entry to exit the experience is not good, I stayed in this same hotel few years ago, but now my opinion about this hotel has been changed. Bed sheets are not clean, spotted blood stains, bad smell in the room, not clean. The hotel corridor is dirty and coffee stains on the floor, no warning for raised matted floor, potential for flip. I will not be staying this hotel again and not recommending to others.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
There not look like nice place because bad roads! I feeling unhappy at there because when I entered lobby and elevator been hot without A/C cooling duh! When I use key cards to open door that it wasn't work to open it oh sadly! I looked for Ice Cubes machine but there don't have it wow!
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
This hotel is under major renovation at this time. While we were there the owners kids were running around upstairs and were so noisy we couldn’t sleep. There was No soap or shampoo in the room. We had to go to the lobby to request them. The soap shelf is missing in the shower. The toilet sticks and keeps running all night. The hallway is a construction zone. If the fire marshal saw it they would shut the place down. There was grout and paint mess on counters and floors and doors. The granite bathroom counter is brand new bu... read more
Business response:
Rich, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Horrible hotel . Do not go here
Business response:
Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize. We hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.