This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room reservation was changed in last minute From 2 beds to one bed room Very irresponsible staff Nobody said sorry about that till this minute Breakfast is a lie ,nothing to eat just some cheap bars and very bad quality coffee
Business response:
Ben, thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation and our breakfast offerings. Your feedback has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Property did not appear clean and had a persistent strange smell throughout. Fridge in our room made a loud knocking sound all night. My husband woke up with multiple insect bites, appear to be spider bites. The "breakfast" included is a basket of Nature Valley granola bars. Avoid at all costs!
Business response:
We offer our sincere apologies for the inconvenience caused to you, which made your stay unpleasant. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Also, your concern regarding our breakfast will be addressed to our Brand Leaders when updating our selections moving forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
They tried to change my reservation to single bed rooms after I had booked and confirmed one month in advance - that too on the day off - an hour before check in...after I had confirmed that morning that all was in place. Dirty rooms, garbage and cleaning carts in the hallways. No amenities in the room.. no utensils, plates, cups- had to go to front desk and get them- and they were dirty. Breakfast was “grab and go”. Stale- horrible experience- should get my money back- why does Orbitz even list them as a hotel facility and ... read more
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. For future information, kitchenware is kept and available at the front desk to ensure cleanliness, and our team gladly delivers it to your suite. We will share your feedback and will ensure the front desk communicates it more clearly going forward. We do hope you wi... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. I hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Reservations don’t mean squat We had reservations for months at extended stay Monroeville. 8 minutes before check in they called and said they didn’t have a room for us despite our reservation. They stated that someone decided to extend their stay and they don’t turn guest away..... except guests with reservations apparently. They moved us 30 minutes away to new Mifflin and assured me that I would have a room when I got there. I arrived at new Mifflin after a 4 hour drive and was told that Monroeville cancelled our reservati... read more
Business response:
Carla, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Location is good but everything else is poor. Bed was terrible.
Business response:
Thank you for your feedback. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here and for the inconvenience you experienced due to your bed. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Marcel, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.