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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very well kept property. Direction and location was very difficult to find, especially at night.
Business response:
Thank you for choosing to stay with us. We apologize for the poor condition of our hotel and the trouble you had while reaching to our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Stay someplace else !! Rude customer service resulted in another hotel getting my business. Its a shame this place hires people that have no business in dealing with the public.
Business response:
Scott, thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No one at the desk for 5 minutes to check in. Only 1 small pillow on the bed. Asked for another, it was microscopic. No cups in the room. No coffee maker in the room. No conditioner. Stank of old cigarette smoke. Filthy stairway. Broken parking lot. Continental breakfast was a joke. No internet unless you call for wifi assistance and hold for 10 minutes. No one at checkout for 5 minutes. No plug for the tub.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My room reservation was changed in last minute From 2 beds to one bed room Very irresponsible staff Nobody said sorry about that till this minute Breakfast is a lie ,nothing to eat just some cheap bars and very bad quality coffee
Business response:
Ben, thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation and our breakfast offerings. Your feedback has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Property did not appear clean and had a persistent strange smell throughout. Fridge in our room made a loud knocking sound all night. My husband woke up with multiple insect bites, appear to be spider bites. The "breakfast" included is a basket of Nature Valley granola bars. Avoid at all costs!
Business response:
We offer our sincere apologies for the inconvenience caused to you, which made your stay unpleasant. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Also, your concern regarding our breakfast will be addressed to our Brand Leaders when updating our selections moving forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
They tried to change my reservation to single bed rooms after I had booked and confirmed one month in advance - that too on the day off - an hour before check in...after I had confirmed that morning that all was in place. Dirty rooms, garbage and cleaning carts in the hallways. No amenities in the room.. no utensils, plates, cups- had to go to front desk and get them- and they were dirty. Breakfast was “grab and go”. Stale- horrible experience- should get my money back- why does Orbitz even list them as a hotel facility and ... read more
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. For future information, kitchenware is kept and available at the front desk to ensure cleanliness, and our team gladly delivers it to your suite. We will share your feedback and will ensure the front desk communicates it more clearly going forward. We do hope you wi... read more
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. I hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.