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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didn't like this property at all. It's more like an apartment building then a hotel. It stunk of weed as soon as you work in. Not a place for kids. We recieved an email that they were overbooked and we needed to be relocated. Thank god for that.
Cleaning lady needs fired The room was dirty. The floor was sticky. When I pulled the blankets back the sheets had hair in them. I called down and they gave my clean sheets. The mattress pad had hair and crumbs all over it. If I didn’t just take a shower I would have left. They gave me 20% off. Never again. It was gross.
Business response:
Jennifer, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hot... read more
Less than expected The room was clean. There was only one roll of toilet paper. The bed was not comfortable. The front desk was polite. The other employees we saw were not friendly. Breakfast was prepackaged muffins, granola bars and coffee. We only had three pillows. The air conditioner did get the room very cold. That was the most positive thing I have to say.
Business response:
Thank you for your review of your recent stay. We are sorry that you found some of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We will also share your valuable comments regarding our grab-and-go breakfast and the beds with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportun... read more
Room was dirty, it was a non-smoking room and smelled of smoke, the bathroom sink was completely clogged and unusable. For an extended stay with a kitchen you would expect some utensils, plates, and something to cook in, but there was nothing in the room. We asked if they had an ice machine and was told we have ice trays in the fridge in our room, there was only one in the freezer.
Business response:
Brian, please accept our apologies for not living up to expectations during your recent stay. Providing a fresh, clean room for our guests is our highest priority, and we apologize if steps were missed. We are also sorry that your non-smoking room had a smoke odor. Your comments were shared with our housekeeping team in order to prevent such mistakes in the future Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front des... read more
There was no staff at the front desk when we arrived around 4:30pm. There were 3 people waiting in the lobby to check-in, all were growing in frustration. When the staff member arrived (about 15 minutes later), he did not apologize nor attempt to describe why he was late.
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Payed for the "superior king room" with upgraded linens and nicer room, but showed up and was told, "those arent clean, so you will get a double bed room." 2 full size beds, no refund for the difference. The room was filthy. Stains all over the carpet, ceiling, phone, kitchen appliances, everything. Smelled like smoke. The tub had a crack in it. There was nothing positive about this place. It was disgusting. The reviews werent bad, so I was shocked. Im also not that hard a judge normally. Just wanted a place to sleep, nothin... read more
Business response:
Thank you for taking the time to review your stay with us. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. We will share your concerns with the housekeeping and maintenance departments to ensure corrective measures are taken going ahead. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We value your observations and do hope you give us another chance in the future to make it... read more
Shower is not working ... when I asked them .. extra rooms are not available will switch in the morni morning.. great answer it was rough
Business response:
Thank you for being our guest. We are sorry you did not like our housekeeping policy. Our housekeeping service is designed for a home-like experience offering guests least intrusion, but we are happy to offer it to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.