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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty, it was a non-smoking room and smelled of smoke, the bathroom sink was completely clogged and unusable. For an extended stay with a kitchen you would expect some utensils, plates, and something to cook in, but there was nothing in the room. We asked if they had an ice machine and was told we have ice trays in the fridge in our room, there was only one in the freezer.
Business response:
Brian, please accept our apologies for not living up to expectations during your recent stay. Providing a fresh, clean room for our guests is our highest priority, and we apologize if steps were missed. We are also sorry that your non-smoking room had a smoke odor. Your comments were shared with our housekeeping team in order to prevent such mistakes in the future Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front des... read more
There was no staff at the front desk when we arrived around 4:30pm. There were 3 people waiting in the lobby to check-in, all were growing in frustration. When the staff member arrived (about 15 minutes later), he did not apologize nor attempt to describe why he was late.
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Payed for the "superior king room" with upgraded linens and nicer room, but showed up and was told, "those arent clean, so you will get a double bed room." 2 full size beds, no refund for the difference. The room was filthy. Stains all over the carpet, ceiling, phone, kitchen appliances, everything. Smelled like smoke. The tub had a crack in it. There was nothing positive about this place. It was disgusting. The reviews werent bad, so I was shocked. Im also not that hard a judge normally. Just wanted a place to sleep, nothin... read more
Business response:
Thank you for taking the time to review your stay with us. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. We will share your concerns with the housekeeping and maintenance departments to ensure corrective measures are taken going ahead. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We value your observations and do hope you give us another chance in the future to make it... read more
Shower is not working ... when I asked them .. extra rooms are not available will switch in the morni morning.. great answer it was rough
Business response:
Thank you for being our guest. We are sorry you did not like our housekeeping policy. Our housekeeping service is designed for a home-like experience offering guests least intrusion, but we are happy to offer it to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room lacked dishes, silverware, and glasses. Dish detergence was also not available. Food was not removed from refrigerator. Overall experience was less than desirable.
Not clean and smelly inside the room, breakfast was not good
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Booked on Expedia, and due to an issue with their website we were given confirmation for a room when the hotel had no available rooms. Rather than help us, the woman at the front desk acted like we were interrupting her and treated us very rudely. This is the second time I've had a bad experience with Extended Stay America and I won't be going back.
The hotel room smelled, lobby was dirty, staff was slow at check in.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.