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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older room with very soft bed and dirty duvet. Side lamps did not work.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room while you were here. Your feedback about the condition of your room and the maintenance issues are discussed with the appropriate individuals to plan necessary actions to improve our impression in the future. Please consider allowing us to make your next visit a better one. Sincerely, Hotel Management
We reached there at night. The room condition is not really good. We booked non smoking room, the room smells badly with cigarette smoke. So, we left earlier on the next day. Outside the room and surrounding was really good.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
The shower head was broken, the fridge was dirty, and the stove top was dirty as well.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the stove have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
First put in a room with no toilet--it was under construction. Then into a "no smoking" room that smelled of cigarette smoke and in which the smoke detector had been pulled out of the ceiling. The staff were great in moving us into a nice room on the third try. So "fail" for the rooms but "pass" for the overall assistance.
Business response:
Dear Sam, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Not very well kept property. Direction and location was very difficult to find, especially at night.
Business response:
Thank you for choosing to stay with us. We apologize for the poor condition of our hotel and the trouble you had while reaching to our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Stay someplace else !! Rude customer service resulted in another hotel getting my business. Its a shame this place hires people that have no business in dealing with the public.
Business response:
Scott, thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
No one at the desk for 5 minutes to check in. Only 1 small pillow on the bed. Asked for another, it was microscopic. No cups in the room. No coffee maker in the room. No conditioner. Stank of old cigarette smoke. Filthy stairway. Broken parking lot. Continental breakfast was a joke. No internet unless you call for wifi assistance and hold for 10 minutes. No one at checkout for 5 minutes. No plug for the tub.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.