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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room lacked dishes, silverware, and glasses. Dish detergence was also not available. Food was not removed from refrigerator. Overall experience was less than desirable.
Not clean and smelly inside the room, breakfast was not good
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Booked on Expedia, and due to an issue with their website we were given confirmation for a room when the hotel had no available rooms. Rather than help us, the woman at the front desk acted like we were interrupting her and treated us very rudely. This is the second time I've had a bad experience with Extended Stay America and I won't be going back.
The hotel room smelled, lobby was dirty, staff was slow at check in.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Older room with very soft bed and dirty duvet. Side lamps did not work.
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room while you were here. Your feedback about the condition of your room and the maintenance issues are discussed with the appropriate individuals to plan necessary actions to improve our impression in the future. Please consider allowing us to make your next visit a better one. Sincerely, Hotel Management
We reached there at night. The room condition is not really good. We booked non smoking room, the room smells badly with cigarette smoke. So, we left earlier on the next day. Outside the room and surrounding was really good.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
The shower head was broken, the fridge was dirty, and the stove top was dirty as well.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the stove have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
First put in a room with no toilet--it was under construction. Then into a "no smoking" room that smelled of cigarette smoke and in which the smoke detector had been pulled out of the ceiling. The staff were great in moving us into a nice room on the third try. So "fail" for the rooms but "pass" for the overall assistance.
Business response:
Dear Sam, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.