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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
After cooking dinner for wife and starting to relax. A little friend by the name of ROACH decided to join the party.
Business response:
Justin, thank you for sharing your experience. We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Although our pest control provider has serviced the hotel, we are working to ensure procedures are being followed to prevent future infestation. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
we found BED BUGS!! It was horrible wven though we did recieve a refund, the experience of that was just creepy and we are still feeling itchy and disgusting.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
House keeping wasnt done. Nasty smell as soon as we entered the room. Was totally disappointed and wasted money for a really bad service. Will never go back to this hotel.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more
Run down. two packets of oatmeal is not a breakfast
Business response:
Sue, we sincerely apologize that our facility fell short of your standards. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There wre no kleenex, no 'little needs', and the iron didn't work when I asked for one. We expected more of a breakfast.
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Didn't like anything about this property. It is not worth the price.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, Hotel Management
Not our first choice but our usual hotels were booked. It was fine, but definitely a bit run down.
Business response:
Maxine, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room not ready. Check in was 3:00. Was there at 3:30. I was told I could get in my room in half hour. Long frustrating story short...my room wasn’t ready until almost 6:00. I was late to my concert u fortunately.
Business response:
Gregory, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.