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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down. two packets of oatmeal is not a breakfast
Business response:
Sue, we sincerely apologize that our facility fell short of your standards. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There wre no kleenex, no 'little needs', and the iron didn't work when I asked for one. We expected more of a breakfast.
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Didn't like anything about this property. It is not worth the price.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, Hotel Management
Not our first choice but our usual hotels were booked. It was fine, but definitely a bit run down.
Business response:
Maxine, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room not ready. Check in was 3:00. Was there at 3:30. I was told I could get in my room in half hour. Long frustrating story short...my room wasn’t ready until almost 6:00. I was late to my concert u fortunately.
Business response:
Gregory, thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Andrew, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Expedia overcharged us for the quality of the hotel and its cleanliness
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Room was dirty, bedding was dingy with blood stains on it, had to ask for a new one, Wash cloths were stained. Hair strains were left throughout the room. Refrigerator was dirty on the exterior.
Business response:
Joyce, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not a good hotel - broken shower/fake breakfast The shower was broken in our room, they gave some type of Wrenches to control, and the waster pressure was very low, I have to help the whole family operate it. And I booked this hotel for the breakfast, but there is no breakfast, no milk, bread or egg - only black coffee and muffin. - I will not recommend, keep it as the last option.
Business response:
Shree, thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast and the maintenance issue you experienced at your room. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Your concern is valuable as it will help us improve our service and facilities moving forward. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.