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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservations don’t mean squat We had reservations for months at extended stay Monroeville. 8 minutes before check in they called and said they didn’t have a room for us despite our reservation. They stated that someone decided to extend their stay and they don’t turn guest away..... except guests with reservations apparently. They moved us 30 minutes away to new Mifflin and assured me that I would have a room when I got there. I arrived at new Mifflin after a 4 hour drive and was told that Monroeville cancelled our reservati... read more
Business response:
Carla, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Location is good but everything else is poor. Bed was terrible.
Business response:
Thank you for your feedback. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here and for the inconvenience you experienced due to your bed. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Marcel, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bed bugs in the room.my wife has got all the itch marks due to bed bugs. Cannot sleep in my stay. Freezer odd sounds in the night. Very poor for what I paid
Business response:
Dear Alex, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Ms vivian was very helpful and wonderful!!!! Next morning we were treated horribly when we requested to change from a handicap room to a regular room DANIELLE was very rude and condescending had a very bad attitude
Business response:
Thank you for taking the time to share your review online. We are extremely sorry for the unpleasant behavior and service provided by one of our team members. Your feedback is important for us and it will be used as a training tool to improve our service levels and to ensure our guests are treated well going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Needs work n bring ur shampoo, conditioner, n oils The room was better then last yr! But still no shampoo or conditioner. N the elevator started acting up! During the end of our stay!
Business response:
Thank you for being our guest. We apologize you weren't informed about hotel policies. Since we are an extended stay property, our guests often bring their personal items for usage. However, toiletries and other articles are still available upon request at the front desk complimentarily. Our engineering team is working on your feedback regarding the issue with the elevator. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
They must have gotten those beds and pillows from a prison sale. We checked in for a 5 night stay and checked out after the first night. The place still smells like smoke and dogs.
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. Your feedback regarding the odor issue had brought into the attention of our housekeeping for review and action We ... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.