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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bed bugs in the room.my wife has got all the itch marks due to bed bugs. Cannot sleep in my stay. Freezer odd sounds in the night. Very poor for what I paid
Business response:
Dear Alex, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Ms vivian was very helpful and wonderful!!!! Next morning we were treated horribly when we requested to change from a handicap room to a regular room DANIELLE was very rude and condescending had a very bad attitude
Business response:
Thank you for taking the time to share your review online. We are extremely sorry for the unpleasant behavior and service provided by one of our team members. Your feedback is important for us and it will be used as a training tool to improve our service levels and to ensure our guests are treated well going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Needs work n bring ur shampoo, conditioner, n oils The room was better then last yr! But still no shampoo or conditioner. N the elevator started acting up! During the end of our stay!
Business response:
Thank you for being our guest. We apologize you weren't informed about hotel policies. Since we are an extended stay property, our guests often bring their personal items for usage. However, toiletries and other articles are still available upon request at the front desk complimentarily. Our engineering team is working on your feedback regarding the issue with the elevator. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
They must have gotten those beds and pillows from a prison sale. We checked in for a 5 night stay and checked out after the first night. The place still smells like smoke and dogs.
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. Your feedback regarding the odor issue had brought into the attention of our housekeeping for review and action We ... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
After cooking dinner for wife and starting to relax. A little friend by the name of ROACH decided to join the party.
Business response:
Justin, thank you for sharing your experience. We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Although our pest control provider has serviced the hotel, we are working to ensure procedures are being followed to prevent future infestation. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
we found BED BUGS!! It was horrible wven though we did recieve a refund, the experience of that was just creepy and we are still feeling itchy and disgusting.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
House keeping wasnt done. Nasty smell as soon as we entered the room. Was totally disappointed and wasted money for a really bad service. Will never go back to this hotel.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.