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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dasia at front desk was beyond pleasant and helpful. the hotel had an odor, limited breakfast, elevator was out of order. The room was dirty, specifically kitchen cabinets, bathroom shower and curtain
Business response:
Dear Leslie, Thank you for taking the time to share your experience. It’s wonderful to hear that Dasia provided excellent and helpful service during your stay. However, we sincerely apologize for the concerns you encountered, including cleanliness, maintenance, and odor issues. These matters fall short of our standards, and we are addressing them with the team to ensure improvements. Your feedback is invaluable, and we hope for an opportunity to provide you with a better stay in the future. Sincerely,Hotel Management
Never again Arrived and entrance was dark, no lights were on, there were also several men standing and sitting in the entrance way. The hotel was extremely basic, absolutely no frills. The elevator was not in service during my stay. The hotel was very, very noisy, heard running in the halls, it sounded like a heard of elephants each morning and night in the room above mine. The carpet in my room was in dire need of being replaced and the room and furniture needed to be cleaned better and dusted, I wiped everything down mysel... read more
Business response:
Dear Nancy,We sincerely apologize for the inconvenience you encountered during your stay. We understand how frustrating it must have been to arrive at a poorly lit entrance and experience noise disruptions from neighboring rooms. Additionally, the state of cleanliness and maintenance issues you mentioned are concerning. We will be addressing these concerns with our team to improve the guest experience. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you wit... read more
Room dirty
Business response:
Dear Kristin,We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive for, and we regret that your experience was affected by this. Please know that your feedback will be shared with our housekeeping team to ensure improvements are made. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely,Hotel Management
This was not a good stay.
Business response:
Dear Melissa, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
We had to leave the hotel. The hotel was very dirty
Business response:
Dear Angela,We’re truly sorry that the cleanliness of the hotel did not meet your expectations. A clean and comfortable environment is essential, and we regret that we fell short in this regard. Your feedback is important to us, and we’ll be addressing these concerns to improve the experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Below average hotel, crappy breakfast The hotel is dirty with numerous carpet stains. Our room was clean but had old and chipped kitchen countertop. The staff was somewhat friendly, but some of the staff were outright not caring and dismissive.
Business response:
Dear Joe,We sincerely apologize for the disappointing experience you had during your stay. It’s concerning that the hotel did not meet your expectations due to cleanliness and maintenance issues. We also regret that, while some staff members were friendly, others did not provide the attentive service we aim for. Your feedback is invaluable, and we are committed to enhancing our facilities and ensuring that all team members deliver the best possible service. We would like the opportunity to serve you better in the future and ... read more
We didn’t have the shower curtain in in washroom while we called the maintenance informed that, they came into room gave new curtain, but not been installed. Later the rod fell on occupant
Business response:
Dear Anupama,We sincerely apologize for the issues you faced regarding the shower curtain during your stay. The situation you mentioned is concerning, and we take your feedback seriously. We are committed to ensuring that these issues are resolved and prevent future occurrences. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Beds were terrible, pillows were too small, refrigerator was too loud throughout night
Business response:
Dear Sudarashnababu,We're sorry that your recent stay didn't meet your expectations. We understand how important a good night's rest is, and we apologize for any disruptions to your comfort. We take your concerns seriously, and we will review these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and will continue to work to improve our guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Than... read more
The experience with this property is not great. Property is too old and maintenance is bad.
Business response:
Dear Guest,We regret that your recent stay did not meet your expectations. We understand that the overall condition of the property and the level of upkeep are important to our guests. We will share your comments with our team as we work on updating and refreshing our hotel. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.