This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was broken
Business response:
Dear Anee,We apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important reliable amenities are, and we’re addressing this matter with our maintenance team to resolve the issue as quickly as possible. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Not at all clean.. smelling bad
Business response:
Dear Gopikrishna,We sincerely apologize for the lack of cleanliness and the unpleasant atmosphere during your stay. Maintaining a pristine and comfortable environment is our top priority, and we deeply regret falling short in this instance. Your feedback has been shared with our team to ensure these concerns are promptly addressed. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Ma... read more
Rooms smelled and dirty
Business response:
Dear Bryce,We apologize for the unpleasant experience you encountered. A clean and fresh environment is our priority, and we regret that this was not reflected during your stay. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made, and our rooms uphold our standards. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely,Hotel Management
Could have been better It was a space that seemed to be of lower quality. I wouldnt return.
Business response:
Dear Guest,We regret that your experience didn’t meet your expectations. We understand your concerns regarding the quality of the space, and we sincerely apologize for any discomfort this caused. We take pride in providing a comfortable and enjoyable stay for our guests, and your comments will be reviewed carefully to ensure we address areas that need improvement. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely... read more
Dasia at front desk was beyond pleasant and helpful. the hotel had an odor, limited breakfast, elevator was out of order. The room was dirty, specifically kitchen cabinets, bathroom shower and curtain
Business response:
Dear Leslie, Thank you for taking the time to share your experience. It’s wonderful to hear that Dasia provided excellent and helpful service during your stay. However, we sincerely apologize for the concerns you encountered, including cleanliness, maintenance, and odor issues. These matters fall short of our standards, and we are addressing them with the team to ensure improvements. Your feedback is invaluable, and we hope for an opportunity to provide you with a better stay in the future. Sincerely,Hotel Management
Never again Arrived and entrance was dark, no lights were on, there were also several men standing and sitting in the entrance way. The hotel was extremely basic, absolutely no frills. The elevator was not in service during my stay. The hotel was very, very noisy, heard running in the halls, it sounded like a heard of elephants each morning and night in the room above mine. The carpet in my room was in dire need of being replaced and the room and furniture needed to be cleaned better and dusted, I wiped everything down mysel... read more
Business response:
Dear Nancy,We sincerely apologize for the inconvenience you encountered during your stay. We understand how frustrating it must have been to arrive at a poorly lit entrance and experience noise disruptions from neighboring rooms. Additionally, the state of cleanliness and maintenance issues you mentioned are concerning. We will be addressing these concerns with our team to improve the guest experience. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you wit... read more
Room dirty
Business response:
Dear Kristin,We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive for, and we regret that your experience was affected by this. Please know that your feedback will be shared with our housekeeping team to ensure improvements are made. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit. Sincerely,Hotel Management
This was not a good stay.
Business response:
Dear Melissa, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
We had to leave the hotel. The hotel was very dirty
Business response:
Dear Angela,We’re truly sorry that the cleanliness of the hotel did not meet your expectations. A clean and comfortable environment is essential, and we regret that we fell short in this regard. Your feedback is important to us, and we’ll be addressing these concerns to improve the experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.