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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unhappy, not clear
Business response:
Dear Ramu,Our goal is to offer our guests a wonderful experience with clean, comfortable suites and excellent service in a safe environment. We apologize that this was not your experience. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Only thing i liked was location. Never anyone at front desk. Overall very drab. Kitchen was empty and pot when requested the finish was all worn off.
Business response:
Dear Joyce,Thank you for sharing your feedback with us. We appreciate your positive comment about our convenient location. However, we regret that other aspects of your stay did not meet your expectations. We regret the inconvenience this has caused. Rest assured, we will address this with our team to focus on enhancing our services and amenities. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Si... read more
This property was not clean at all. The hallways were dirty and not vacuumed. The elevator was dirty. We 2 rooms and had to check at least 4 rooms because of the fly bugs and uncleanness of the rooms. I have stayed at this property since 2015 when we visit my wife family. We will not be staying here anymore.
This is a place for people who need an emergency place to stay. This is not for a business person. Not a high end facility.
Business response:
Dear Wayne A, Thank you for your feedback. We understand that our facility may not meet the needs of every traveler, especially those seeking higher-end amenities. Our focus is on providing a comfortable and reliable option for guests in various situations, including emergencies. We appreciate your insights and will consider them as we continue to improve our services. We hope to have the opportunity to better meet your expectations in the future. Sincerely,Hotel Management
Dirty, smells like weed and mold and no hot water.
Business response:
Dear Jacqueline, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The property is pretty old. Room as well is bad with dirty carpet, broken kitchen cabinet and noisy ac. There is a lot of noise from corridor and all the night it felt like someone trying to bang on ur door and trying open the door. Reception staff are helpful and attended our issues. But washing the linen within office, shabby lift and premises is not great.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with the room, including the carpet, cabinet, and AC, as well as the noise disturbances. We understand how these affected your stay, and we’re addressing these concerns with our team to make necessary improvements. We're glad to hear that our reception staff were helpful and attentive during your stay. We appreciate your input and hope you’ll give us another chance to provide a better experience.Sincerely,Hotel Management
smelly and stained mattress. paid a lot more for a night than usual for this hotel and did not even get bread/jam/cheese for breakfast. it was just packaged cereal, and protein bars. I realized I paid for a 3-star hotel price and got a motel-like experience. The micro oven in the room was burnt from the inside, smelling like cigarettes. we could not even heat milk in it. Overall, a very very very bad experience staying here. Will never come back to this place and will never consider Extended Stay America
Business response:
Dear Guest,Thank you for sharing your feedback. We are genuinely sorry about the issues you encountered during your stay. We understand how important comfort and quality are, and we fell short of your expectations. Please accept our sincerest apologies for the stained mattress, unsatisfactory breakfast options, and microwave condition. We are committed to improving our services and addressing these concerns promptly. Your experience is important to us, and we hope you might reconsider staying with us in the future to experie... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.