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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Below average hotel, crappy breakfast The hotel is dirty with numerous carpet stains. Our room was clean but had old and chipped kitchen countertop. The staff was somewhat friendly, but some of the staff were outright not caring and dismissive.
Business response:
Dear Joe,We sincerely apologize for the disappointing experience you had during your stay. It’s concerning that the hotel did not meet your expectations due to cleanliness and maintenance issues. We also regret that, while some staff members were friendly, others did not provide the attentive service we aim for. Your feedback is invaluable, and we are committed to enhancing our facilities and ensuring that all team members deliver the best possible service. We would like the opportunity to serve you better in the future and ... read more
We didn’t have the shower curtain in in washroom while we called the maintenance informed that, they came into room gave new curtain, but not been installed. Later the rod fell on occupant
Business response:
Dear Anupama,We sincerely apologize for the issues you faced regarding the shower curtain during your stay. The situation you mentioned is concerning, and we take your feedback seriously. We are committed to ensuring that these issues are resolved and prevent future occurrences. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Beds were terrible, pillows were too small, refrigerator was too loud throughout night
Business response:
Dear Sudarashnababu,We're sorry that your recent stay didn't meet your expectations. We understand how important a good night's rest is, and we apologize for any disruptions to your comfort. We take your concerns seriously, and we will review these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and will continue to work to improve our guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Than... read more
The experience with this property is not great. Property is too old and maintenance is bad.
Business response:
Dear Guest,We regret that your recent stay did not meet your expectations. We understand that the overall condition of the property and the level of upkeep are important to our guests. We will share your comments with our team as we work on updating and refreshing our hotel. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Unhappy, not clear
Business response:
Dear Ramu,Our goal is to offer our guests a wonderful experience with clean, comfortable suites and excellent service in a safe environment. We apologize that this was not your experience. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Only thing i liked was location. Never anyone at front desk. Overall very drab. Kitchen was empty and pot when requested the finish was all worn off.
Business response:
Dear Joyce,Thank you for sharing your feedback with us. We appreciate your positive comment about our convenient location. However, we regret that other aspects of your stay did not meet your expectations. We regret the inconvenience this has caused. Rest assured, we will address this with our team to focus on enhancing our services and amenities. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Si... read more
This property was not clean at all. The hallways were dirty and not vacuumed. The elevator was dirty. We 2 rooms and had to check at least 4 rooms because of the fly bugs and uncleanness of the rooms. I have stayed at this property since 2015 when we visit my wife family. We will not be staying here anymore.
This is a place for people who need an emergency place to stay. This is not for a business person. Not a high end facility.
Business response:
Dear Wayne A, Thank you for your feedback. We understand that our facility may not meet the needs of every traveler, especially those seeking higher-end amenities. Our focus is on providing a comfortable and reliable option for guests in various situations, including emergencies. We appreciate your insights and will consider them as we continue to improve our services. We hope to have the opportunity to better meet your expectations in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.