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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms stinks. Bathroom is unclean. Mattress is very inconvenient to sleep on. As advertised Free Breakfast, there are hardly any options to eat. They simply said running out of muffins/other food today. Overall doesn’t recommend.
Business response:
Dear Vikramaditya, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Therefore, we are sorry that our hotel did not meet your expectations. Further, we regret the dissatisfaction with the breakfast supplies. We will instruct our team to ... read more
The property was dirty, the carpet, walls and shower curtain. They have NO ice available on site. They wash the linen inside the office. Management admitted that she has fired staff for popping sheets. Staff was rude. The property is very dated and smells awful.
Business response:
Dear Kimberly, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. We sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Considering this a rare inc... read more
Breakfast is a joke - one packaged muffin and oatmeal packet
Business response:
Dear Rajeevan, Thank you for your feedback. We apologize that our breakfast offering did not meet your expectations. We understand the importance of starting the day with a satisfying meal, and we regret that our current options fell short. Your comments will be shared with our team as we continually seek to improve our services. We appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely,Hotel Management
One particular staff was very rude. Furniture and bed not suitable for human use. All Furniture looks like they were picked up from garbage dump. Facility is dirty, not upto standard. Worst hotel stay i have ever experienced including international travels.
Business response:
Dear Chibugo, Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay. The rudeness you encountered from our staff and the condition of the furniture and facility are unacceptable. This is not the standard we aim to uphold, and we are taking immediate steps to address these issues. Your comments are valuable to us, and we appreciate you bringing them to our attention. We hope to offer a significantly improved experience in the future.Sincerely,Hotel Management
Never Again The room was not very clean had to request new sheets because the ones on bed were dirty and the toilet ran constantly.
Business response:
Dear Denette, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Further, we are sorry for the inconvenience caused that impacted your overall time with us. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel... read more
Only thing i like is front desk folks are friendly…. Rooms requbasic cleaning which is also missing
Business response:
Dear Venkateswarlu, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We appreciate your compliments on our staff. Your praise for our team will serve as a great encouragement to our dedica... read more
Guests beware! Room was dirty, unclean, garbage still in the trash can and to top it all off it was already late in the day with no other rooms available with this place! The concept that they assigned the room without checking or having any kind of note whether it was cleaned and prepared for the next guest is mind boggling!! Yet they happily assigned despite no staff available to clean it up. We didn’t have a choice unfortunately and ended up cleaning the room sheets ourselves and it wasn’t pretty. Requested a cancellation... read more
Business response:
Dear Manushree, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Property is very old and not clean. Smelly hallways. Wouldn’t stay there and recommend anyone
Business response:
Dear Sreenivas, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Your valuable remarks are shared with the concerned individuals for improvement. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.