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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, smells like weed and mold and no hot water.
Business response:
Dear Jacqueline, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The property is pretty old. Room as well is bad with dirty carpet, broken kitchen cabinet and noisy ac. There is a lot of noise from corridor and all the night it felt like someone trying to bang on ur door and trying open the door. Reception staff are helpful and attended our issues. But washing the linen within office, shabby lift and premises is not great.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with the room, including the carpet, cabinet, and AC, as well as the noise disturbances. We understand how these affected your stay, and we’re addressing these concerns with our team to make necessary improvements. We're glad to hear that our reception staff were helpful and attentive during your stay. We appreciate your input and hope you’ll give us another chance to provide a better experience.Sincerely,Hotel Management
smelly and stained mattress. paid a lot more for a night than usual for this hotel and did not even get bread/jam/cheese for breakfast. it was just packaged cereal, and protein bars. I realized I paid for a 3-star hotel price and got a motel-like experience. The micro oven in the room was burnt from the inside, smelling like cigarettes. we could not even heat milk in it. Overall, a very very very bad experience staying here. Will never come back to this place and will never consider Extended Stay America
Business response:
Dear Guest,Thank you for sharing your feedback. We are genuinely sorry about the issues you encountered during your stay. We understand how important comfort and quality are, and we fell short of your expectations. Please accept our sincerest apologies for the stained mattress, unsatisfactory breakfast options, and microwave condition. We are committed to improving our services and addressing these concerns promptly. Your experience is important to us, and we hope you might reconsider staying with us in the future to experie... read more
Rooms stinks. Bathroom is unclean. Mattress is very inconvenient to sleep on. As advertised Free Breakfast, there are hardly any options to eat. They simply said running out of muffins/other food today. Overall doesn’t recommend.
Business response:
Dear Vikramaditya, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Therefore, we are sorry that our hotel did not meet your expectations. Further, we regret the dissatisfaction with the breakfast supplies. We will instruct our team to ... read more
The property was dirty, the carpet, walls and shower curtain. They have NO ice available on site. They wash the linen inside the office. Management admitted that she has fired staff for popping sheets. Staff was rude. The property is very dated and smells awful.
Business response:
Dear Kimberly, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. We sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Considering this a rare inc... read more
Breakfast is a joke - one packaged muffin and oatmeal packet
Business response:
Dear Rajeevan, Thank you for your feedback. We apologize that our breakfast offering did not meet your expectations. We understand the importance of starting the day with a satisfying meal, and we regret that our current options fell short. Your comments will be shared with our team as we continually seek to improve our services. We appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely,Hotel Management
One particular staff was very rude. Furniture and bed not suitable for human use. All Furniture looks like they were picked up from garbage dump. Facility is dirty, not upto standard. Worst hotel stay i have ever experienced including international travels.
Business response:
Dear Chibugo, Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay. The rudeness you encountered from our staff and the condition of the furniture and facility are unacceptable. This is not the standard we aim to uphold, and we are taking immediate steps to address these issues. Your comments are valuable to us, and we appreciate you bringing them to our attention. We hope to offer a significantly improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.