Extended Stay America - Pittsburgh - West Mifflin

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for this outstanding review. We’re delighted to hear that your experiences with our morning team have been so positive and that their warm and attentive service continues to make a difference during your visits. It means a great deal to know we are your first choice when traveling to see your granddaughter. We will pass along your compliments to the team, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We are also sorry for the issues you had with the maintenance. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you w... read more

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback with us. We are very pleased to hear that you found our staff to be nice and welcoming. Providing friendly and attentive service is a top priority for our team, and it is always rewarding to know our efforts are appreciated. Your positive comments will be shared with our staff as encouragement to continue delivering great service. We truly value your support and are grateful that you chose to stay at Extended Stay America. We look forward to serving you ag... read more

Business response:

Dear Guest, We are truly sorry to learn that your experience did not meet your expectations. This is not the level of comfort or service we aim to provide, and we regret any frustration or inconvenience you encountered during your stay. Your comments are important, so please share more details with our management team so we can address concerns and work toward meaningful improvements. We appreciate you taking the time to let us know where we fell short, as guest feedback helps us grow and improve. We hope you will consider g... read more