Extended Stay America - Pittsburgh - West Mifflin

Business response:

Dear Velta, Thank you for sharing your feedback. We are pleased to hear that our team made a positive impression with their service. However, we regret that the accommodations did not fully meet your expectations. Your comments regarding the room quality have been shared with our management team to help identify areas for improvement and ensure a more comfortable experience for future guests. We sincerely appreciate your observations, as they guide our efforts to enhance both service and facilities. We hope to have the oppor... read more

Business response:

Dear Shivangi, Thank you for sharing your feedback. We are delighted to hear that you had a good experience during your stay at Extended Stay America and that our team met your expectations. Your comments motivate us to continue providing excellent service and a comfortable environment for all our guests. We appreciate you taking the time to acknowledge our efforts and for choosing our property. Guest satisfaction is our top priority, and we are always looking for ways to make stays even better. We look forward to hosting yo... read more

Business response:

Dear Irene, Thank you for sharing your feedback. We are delighted to hear that you found your room neat and tidy and that our team provided excellent customer service. We appreciate your observation regarding the attention to detail and the issue with the refrigerator, and we sincerely apologize for any inconvenience this may have caused. Guest comfort and satisfaction are always our top priorities, and your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We truly value ... read more