Extended Stay America - Pittsburgh - West Mifflin

Business response:

Dear Francis,Thank you for choosing Extended Stay America and sharing your experience. We’re glad you enjoyed the clean accommodations and welcoming service. Your satisfaction means a lot to us. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Tiffany,We're thrilled that our staff made a positive impact and that you found the property clean during your stay. We appreciate your understanding of the hotel's condition and recognize that there is room for improvement. We're committed to addressing them with our team to ensure a more enjoyable experience for the future. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Clinton,Thank you for the fantastic review of Extended Stay America. We’re thrilled to know you had such a positive experience with us. Creating a memorable and enjoyable stay for our guests is always our goal, and your kind words motivate us to keep delivering our best. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Carlos,Thank you for your feedback! We are delighted to hear you had a great experience at Extended Stay America. We strive to provide all our guests with comfort and quality, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Guest,We regret that your room’s condition fell short of a comfortable experience, and we’re especially concerned about the maintenance and cleanliness concerns you mentioned. Our team is committed to upholding high standards, and your feedback will guide us in addressing these areas. Please note that we are committed to ensuring that these issues are resolved to prevent future occurrences. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to ... read more

Business response:

Dear Candice,We sincerely apologize for the difficulties you faced during your stay. It’s disappointing to learn that the toilet issue was not resolved to your satisfaction and that you had to find temporary solutions. We also regret that our front desk team did not provide the attentive service you expected. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to enhancing both our maintenance response and guest service. We truly hope you will give us another chance to prove we are ... read more