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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a king, when we got there was told no kings were available. Desk clerk said take a queen and we will give you a gift certificate or something in the morning. Next morning at check out we had a different clerk and surprise, he knew nothing about any of it. So we paid for a king and got a queen as well as being lied to by hotel staff!!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that there were no kings available for you as well I do apologize that you did not receive your certificate. To prevent this from happening again, my team will communicate with one another so all the correct information is passed down. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Poor service.
Free breakfast was a joke.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you were not satisfied with your stay. In response to your feedback, I am going to make sure our front desk staff communicates at check in about our dishes and amenities we offer to all guests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not worth it. Very disappointed. The place was very expensive for what we got. There was a "grab and go" breakfast which was a joke......a granola bar and a small pre- packaged muffin were the food options and coffee and tea were the only drink options. The room had a kitchen with a stove, microwave and a refrigerator but no plates, glasses, silverware or pots and pans. There was no ice machine in the building. There has to be better options in the area
Business response:
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please accept my apology that our grab-and-go breakfast did not meet your needs and that you were not informed that the cookware for the fully equipped kitchen is available at the front desk. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not enjoyable and was double charged... above quoted and "payed" rate.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were double charged for your stay. In response to your feedback, I am addressing with our team so that this type of indecent does not happen again. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
there are bugs in the room， I got 6 bites！ There are bugs in the room, I got 6 bites and asked the stuff change the room for me， but they donot agree。
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize the issues you endured i your room. I do want to make you aware that the room has been treated. I am making sure my housekeeping staff reports any activity to ensure that this issue does not happen again in the future. Thank you very much for providing us with your feedback. I would be happy to speak with you further. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Definitely Lacking No ice machine, no effort to communicate about non availability of handicap room with two beds, no breakfast out at 8AM even though there were two people on duty at desk and then only some "muffins" that were really cupcakes supplied. Although the rooms were clean, the AC was not cooling very well.
Terrible Was a terrible experience. Got arrested for "trespassing" even tho we were never instructed to leave. Had we been told we must leave we would've.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you was trespassed from the hotel. I will begin looking into this to see what why this was am issues. Thank you for bringing this to my attention and please accept my apologies.
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.