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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor service Stayed for 2 days. 2nd , they did not clean the room at all.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
A/C quit working on day 2 of my stay and the hotel clerk could care less or be helpful in any way. Hotel itself was clean and nice but on a hot day, A/C is critical
Business response:
David, thank you for taking the time to review our hotel. We apologize for the maintenance and service issues you faced during your stay. We conduct ongoing preventive maintenance and, regrettably, we didn't get to this in time. We sincerely apologize this put a damper on your stay. We hope we have the chance to make a better impression on a future visit. Sincerely, General Manager
We were told there were no forks or cups clean because the staff was lazy. I will never go back.
Business response:
Stephanie, please accept our apologies as well every assurance that we will be working to address the concern outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will consider giving us the chance to make it up to you on a future visit. Sincerely, General Manager
Stay in the hotel-terrible. We really had a very bad experience. In the night time when we were sleeping we started smelling very bad like sewerage smell in the whole room..It was totally intolerable. My daughter was about to throw up. There was no smell in the Hallway but only in our room. I called the receptionist and she came right away in my room. She also smelled it bad and she could not figure out from where the smell was coming. Then I requested her to change my room and she took care of it and we moved in another roo... read more
Business response:
I apologize for the disappointing stay you had with us. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. However, we are pleased our staff resolved the issue to your satisfaction. We appreciate your patronage and hope to have the chance of welcoming you back for a much better visit. Sincerely, General Manager
Kitchen in room, no utensils, dishes, pots or pans. 2 washcloths period. The bed spread was from the 60's and was thread bare. The walls are paper thin and my neighbors we "active" all night. I changed rooms when I got there due to the noise from road outside and was rewardedvwitg the wiew of rundown, disgusting trailer park. Advertised as having breakfast. If your breakfast includes plastic wrapped muffins and burnt coffee. No one EVER at desk. Left a "wake up call" for 7am. I checked out @ 10:30am and still hadn't got it. ... read more
Business response:
Irish, thank you for sharing your candid evaluation. We are sorry for the issues you experienced during your stay and apologize for the inconvenience it caused. I'll ensure you that we are working on every concern outlined in your review to prevent it from reoccurring. However, kitchenware for your suite is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our team communicates this more clearly going forward. Thanks again f... read more
It was very disappointing I was to have a queen bed with a pull out sofa. NOT the free breakfast bar was a tv stand with small muffins, granola bars and watered down coffee. I had to sleep on an air bed. I will never stay here again. Good luck if u do
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you did not like our grab and go breakfast. You also mentioned you booked a room with a pull out sofa, but I am terribly sorry that we couldn't accommodate you. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible Horrific....please never stay here...you will be more comfortable in a tent in the snow
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not enjoy your stay. In response to your feedback, we will work closer with our staff to better our offerings for guests. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Never again! Horrible experience! Gum, hair, bugs,and dirt on the beds in the two rooms I had to get. I did not stay here, I left at around 2 in the morning because when I got into bed I found gum and hair in the first room. Got transferred to another room and there was a spider crawling across the pillows and dirt on the sheet when I pulled it back. The hallways smelled like smoke, also. I had to call around at 2 in the morning to find another hotel. I will never stay here again. The lady was nice but I would not recommend ... read more
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry for the condition of your stay and the issues you endured. Our housekeeping staff will be addressed on the proper cleaning standards that must be maintained and that rooms are double checked before guests check in. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Disappointed with our stay We were there for 3 nights. Every single night between 130 and 200 AM, we were awoken by someone trying to get into our room. First night it was an employee, the same employee that checked us in 10 minutes prior to trying to come into the room. Second night, the door bolt stopped them, not sure who it was. Third night it was another guest just getting in from the airport, 200 am, had a key card to our room, unlocked the door and started opening the door when we yelled. We also had the door bariacat... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the computer issues and the lack of service you received on the issue. We will train our staff better on making sure reservations are correctly in the system. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 2,024 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.