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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good experience When I checked in and got to the room it was a double bed. I booked a king. My Husband is 6 feet 3 inches and I need a king size. Went back downstairs and they found us a king sized bed on the first floor. TV is so small. Remote didn't work. Went to desk and batteries changed and still didn't work. At 5am the next day we awoken to a screeching fire alarm. The front desk had no idea what to do. After 15 min it turned off. We had no idea what triggered it. We went to get a continental breakfast at 8am. Th... read more
Business response:
Thank you for reviewing your visit at our hotel. I sincerely apologize that you had to experience the fire alarms sound while you were here and for the disturbing your restful stay. We are sorry for not meeting your expectations in regard to our grab-and-go breakfast offerings. We will certainly share your feedback with the concerned team regarding food and beverage selections at our hotel. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, General Manager
NEVER AGAIN Third floor room, with a kitchen, we had to ask for a coffee pot and all items needed for kitchen, then we had to go get them as they were never delivered as promised. Second - the fitted sheets would not stay on the mattress, nor was there a mattress cover on the mattress. The mattress was worn and uncomfortable and I did not sleep because of the yelling going on in the parking lot right outside the front lobby doors, which floated up to the 3rd floor window, where we had thought it would be nice to get fresh ai... read more
Business response:
Valerie, thank you for your candid feedback. Please accept my sincere apologies for the difficulties you encountered during your visit. I will ensure you that we are working on every concern outlined in your review to make sure we are more consistent in our service levels. We truly appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, General Manager
First I was placed in a queen bed room when I paid for a king, then inconvenienced with 5am evacuation with fire alarms going off for a supposed "new employee creating smoke with the dryers." I was told I can call Hotels.com to get compensated for the room placement and Extended Stay America Pleasant Hill didn't cooperate, which is extremely unacceptable on top of our inconvenienced morning. Thank you to Hotels.com for providing me with excellent customer service regarding this situation.
Business response:
Please accept our most sincere apologies for the inconvenience you experienced with your reservation, and that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We also regret the fire alarm incident. The security of our guests is our top priority, so evacuation is required in any situation to ensure our guests are safe. We truly hope to have an opportunity to restore a favorable impression the next time you are ... read more
Hotel was dirty and noisy. I couldn't sleep all night long. Hotel promised a refund but had to go through my bank. I would not recommend this hotel.
Business response:
I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable and relaxing stay, and we did not live up to your expectations. I ensure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from occurring again. I hope you will consider giving us another chance so we can make this up to you. Sincerely, General Manager
Worst Hotel I ever stayed in Advertising coffee and breakfast in morning and this is not true. Hotel smelled like urine. Noisy all night. Homeless sleeping on lawn in front of hotel at night.
Business response:
Thank you for taking the time to review our hotel. We sincerely apologize for the difficulties you encountered during your visit and regret that our grab-and-go breakfast was not to your liking. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. It was our pleasure serving you, and we hope you will give us another chance in the future. Sincerely, General Manager
Dirty false advertising When I asked about the grab and go breakfast they said they haven't offered that in a year. I found cigs and trash under the furniture damaged pictures my son could of cut his hand on lights ready to fall out of the wall kitchen wasn't clean had to clean it myself a lot of traffic and loud in the hallways
Business response:
Thank you for staying at our hotel. We truly care about delivering excellent service to all of our guests and I am sorry for the issues you encountered. We regret the inconvenience and have shared your feedback with every department involved in an effort to improve our service and facilities going forward. We hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
Really Filthy Totally gross. I arrived to smoke filled hallways and a pile of dirty dishes, pots, and pans outside my door. My room was non smoking, but there was a Chinese food bag tied around the smoke detector and burn holes and other gross things on my comforter. The room smelled and was pretty unnerving. There was a used soap on the ledge above the shower. I arrived too late to change hotels and had to get up super early in the morning. I slept fully clothed and put a scarf on my pillow. I've stayed all over the world, ... read more
Business response:
Amy, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experi... read more
Bad customer service
Business response:
Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a great job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Horribly, horrible I canceled the hotel was very dirty,I could never stay there.want my full refund ASAP!!!!
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry we missed meeting your expectations. Your feedback will help us to ensure our property is well-kept and spotless. For any further assistance, our front desk will be happy to help you. I hope you will give us another opportunity to have you as our guest. I am confident we can replace this experience with a more positive memory. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.