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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could rate the hotel an -10 stars I would Hotel: filthy, trash in hallways, appeared not to have been vacuumed in weeks. My room: AC did not work, tv did not work, Smoke detector ripped off ceiling. Was told checking in bathroom light does not work, to turn on the room light. Moved to only other available room, smelled like weed. Dog fight in the hallway around 2am. AWESOME experience. I've stayed in a lot of hotels, this by far was the worse ever.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Bad place to stay. Stayed in room 111 holes in the wall. Carpet had stains. Place is worse than a Motel 6.
Business response:
Glenn, I am disheartened to read that we did not live up to our usual standards, and am truly sorry your stay was less than satisfactory. We are taking appropriate steps to get everything fully operational. I hope you will accept my apology and consider giving us another chance to provide you with the great experience you deserve. Sincerely, General Manager
If there was an apocalypse This place is not a hotel... Think of it as an apartment building. Don't know how people posted positive reviews. When I arrived to get my king bed.. it was over sold and we were left with a queen. Ok.. we could have made that work but this place has a rough vibe... Switched hotels on the spot. I rarely say something is bad.. but yep.. it was.
Business response:
I offer my sincere apologies for the reservation mix-up and will investigate what went wrong in your instance. We can assure you that what you have experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a much better stay in the future. We hope you will consider giving our hotel another chance the next time you are in the area. Sincerely, General Manager
Don't stay here The location is good but the hotel (more like no tell motel) is TERRIBLE! It's filthy and smells like garbage and smoke. The sheets make you itch and it's just overall gross. Sleep with your pants tucked into your socks and being your own towels and pillow cases.
Business response:
I was very disappointed to see that your feedback referenced the description of our hotel as ""filthy"". Our promise to our guest includes a commitment to providing a clean, fresh environment, and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Gross! This place is so gross. I requested non smoking for my family and upon check in I was given a room that reeked of cigarettes and the room was a mess (unmade beds, sheets on floor, dirty). Sleep with the lights on because you don't know what critters come out in the dark
Business response:
Pamela, please accept my sincere apology for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. I will address this matter with my Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, General Manager
Looks really nice online pic etc.. but misleading Just dirty and old, towels are stained, all room smell like smoke. For a few more dollars you could really stay somewhere nicer. But the front desk was nice.
Business response:
Gordon, we want every guest to have a comfortable stay, and I am truly sorry this was not your experience. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. I hope you will consider a return visit. Sincerely, General Manager
Room smelled like smoke- dirty shower curtain, toilet, the floors had gravel all over them, sheets had burn holes.... although it said they would bring pots, pans, dishes, coffee machine to room they would not. It also stated they had breakfast on the room brochure, which again they did not
Business response:
Lee, thank you for being our guest. I sincerely apologize for the inconvenience you experienced in your room. I have shared your concern with my housekeeping team to take corrective actions immediately. Your feedback will help us to improve our service and facilities going further. We hope you will choose us again so that we can provide you with a much better visit. Sincerely, General Manager
Small bed. No coffee and muffins. Smoke smell. Not Queen Beds. There are NO muffins and coffee at breakfast although at check the key pass said there would. Strong smoke smell when checking in. Pot odor in hall way. No kitchen utensils. Limited communication at check in. Hesitant . 5AM loud fire alarm with flashing lights. Hotel evacuated to parking lot until fire truck arrived and cleared hotel and turned off fire alarm. So even if there were to be no coffee as a general rule, I feel that the management should have provided... read more
Business response:
Thank you for evaluating your stay. I sincerely apologize for the issues you experienced while you were here. We never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
The room was great very clean. When I booked the room I ask about breakfast and I was told they do have breakfast at the hotel and which I got there and I ask to found out the hours and I was told they do not do breakfast. On Sunday early morning the fire alarm was going off in the hotel at 530 am. We was sleeping the only reason I woke up cuz the noise there was no employees telling the guests to go outside or guide us. We waited outside in til it was clear to go back to the rooms. Will I stay in that same hotel again I rea... read more
Business response:
Thank you for choosing to stay our hotel. I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are sorry we missed meeting your expectations in regard to our grab-and-go breakfast and have taken a note of the same. We h... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.