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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinks like smoke Felt very dirty, stinks like smoke, seemed to have illegal activity there, but couldn't prove it..... not very clean, not a good experience
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Horrible Front desk staff rude of no help and could care less. Linen dirty , room run down , no amenities xcept towel that were dirty. Breakfast was a joke push pump coffeee and bagged muffins. Would have left but nothing as available will never stay again. They wrote back saying wanted to help please contact front desk. Those were already rudest staff. Just st trying to make it look good because if my review. Bestwestern same cost but quality is 100% better
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance so that we can make it up to you. Sincerely, General Manager
Yuck! Filthiest hotel ever. So bad, we left and drove 30 miles to another hotel. It smelled like smoke, vomit & cheap air freshener spray all mixed together into a toxic potpourri. Will never stay at Extended Stay again.
Business response:
Dawn, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the cleanliness and odor issue you experienced. I have addressed this matter with the head of our Housekeeping Department and housekeeping associates to take corrective actions immediately so that it does not happen again. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
No shower for Dads funeral No one said we needed to order cups and other amenities, like hair dryers. We arrived at 3:50 pm for check in, which should be at 3pm. We had issues we were told come back in an hour. So I had no place to shower and change for my Dad's funeral! No one cared. When we returned at 10pm the clerk seemed annoyed by us bothering him. Annoyed I wanted extra towels at the time of check in. I received 2. Which I left in the room on the floor! Bed spred was dirty, had ink all over it. Blue ink. No shampoo an... read more
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you both to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
DONT STAY HERE Filthy, stunk of cigarette smoke, was scared to touch any surface. Will never stay at an extended stay again it was so upsetting. Hotel was beat up, dirt on all floors, sofa spilled in main hallway, door partly broken, sink was damaged, no dishes, no coffee maker, my feet got black the moment I stepped out of the shower, metal towel holder was bent from what looked like a violent gesture. Horrifying place.
Business response:
Cynthia, please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Bad place Everything dirty in the room sink ,toilet even the towels
Business response:
We sincerely apologize for the housekeeping issues you encountered with your room and regret the inconvenience it caused. We have checklists in place to inspect every suite after it has been serviced, so we are sorry for what transpired. I have shared your comments with the respective staff. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our ... read more
Definitely overpriced. Run down. Dingy. Room was not clean. Receptionist was friendly. Other staff I encountered were obviously not happy. I would NEVER stay there again.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Poor mgmt No coffee food permit expired no ice machine
Business response:
Robert, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I would like to inform you that, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Your concern will be shared with our management and team in an effort to improve our facilities. We hope you will consider a future stay as we would welcome the opportu... read more
Terrible hotel!!! Just don't! It's so dirty and it smells really horrible!!!
Business response:
please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.