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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't like the guess service I book the room with time ahead and they give me the worst room .
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. We deeply regret the inconvenience caused, and please give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Unsanitary and Overpriced To start with, booking was not right even though I had a reservation. I got in late and l was tired. When I entered my room, I noticed the floor was not vacuumed, there was obvious dirt in multiple areas. The room smelled. I Walked into the bathroom and toilet was full of poop and toilet paper. It had been there for awhile. I was grossed out and had to check out and not spend the night. My worst experience every at a hotel. I will never stay at an Extended Stay again and neither should you!
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Horrible stay. Toilet did not work properly. Towels did not smell clean. Sheets were dirty.
Business response:
We sincerely apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping team to make sure all procedures are being followed so this does not happen again. Please give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Sincerely, General Manager
Total dump, poorly operated, paper thin walls! When I checked in there was a notice on the door advising that all water would be turned off the next day between 11:00 AM and 4:00 PM. Since I had just flown in and it was too late to get another hotel I stayed the night. When I got back the the hotel the next day there was a notice advising that all water would be turned off at 7:00AM the next morning. How are customers suppose to shower and use the bathrooms all by 7:00AM. They were doing repairs, fine I get that, but to sche... read more
Business response:
The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We deeply regret the inconvenience caused, and please give us another chance to prove that we are committed to providing outstanding service. Sincerely, General Manager
Bad Hotel Room floor dirty, put into smoking room asked for non smoking, Office staff 1st night unhelpful Hotel looks un kept never again. and way more expensive than a Hotel of that caliber should be.
Business response:
Punkey, I apologize that we failed to provide you an exceptional stay. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable. I will surely share your concerns with my respective team members to take immediate action to identify why we failed so we can prevent these issues from occurring again. I hope you will give us a chance to impress you on a future visit. ... read more
There were as a half a hot dog in the hallway for the first day. They accept dogs and you could smell urine in the carpets.
Business response:
Mark, I apologize for the cleanliness issues you experienced on your stay. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. I have shared your concerns with my housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Horrible stay always The staff was not accommodating for early check-in despite have three young children with me. Once we were in the room we noticed the drain in the bathroom sink and shower did not drain properly. We tried calling the front but of course the in room phone did not work. I was their for a wedding and called while on my way to the venue. The attendant was again not helpful and did nothing to fix the three problems nor move us to a working room.
Business response:
Miriam, thank you for the evaluation of your stay. I am deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and I assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Find somewhere else to stay - the $ is worth it Customer service was non-existent. The gentleman that was there when we checked in did his best but was clearly not yet trained to be there on his own. The next day, when I asked for serviceware, I was told that they would get it or the next person would. Four hours later, when I asked about it, what I was told was 'when did you call in? Oh, that was the other person.' No apology, just a 'it wasn't my fault'. So, what else was wrong? Well, how about no coffeemaker in the room.... read more
Business response:
Jason, thank you for staying with our brand frequently and for sharing a review of our hotel. I am deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and I assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.