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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OSHA should shut this place down. Place smelled of smoke, in non-smoking room. Found a pair of used girl's panties under the sink. Empty beer cans in cabinets. Long black hair all over the bed. Stay here only if you are flat broke, or running from the Law.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Sleep in your car Nasty carpet, dirty walls, elevator is on its last leg, transients hanging out outside. Whole place reeks of pot and cigarettes. Save your money and sleep in your car.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for the issues you experienced and the inconvenience caused. We never want a guest to leave unhappy. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
From the minute you walk in to the lobby you are overwhelmed with the smell of smoke The rooms (non smoking included) smell like smoke
Business response:
I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you for your feedback, and we hope to welcome you back in the future. Sincerely, General Manager
Not great Elevator was sketchy and smoky. We took stairs which even smelled worse. Sheets on bed were old and worn. Kitchen was nice to have but no oven which limited dinners.
Business response:
Trudy, we apologize for the smoke smell you encountered and that it compromised your stay. We work hard to provide a clean, fresh and comfortable environment, and we're sorry for the unpleasant experience you had. We will follow up on your concerns to ensure we are well poised to serve our guests moving forward. We hope to have another opportunity to make your next visit worthwhile. Sincerely, General Manager
Buyer beware!! The only redeeming aspect of my stay is that it didn't burn down while we were there. If our flight wasn't delayed and we weren't late arriving coupled with the fact my son had a swim meet at 7:30 am we would have found other accommodations. First thing in the morning I tried to cancel the rest of our stay. They refused to let us out of it. No continental breakfast as advertised front desk stated "we haven't had that in a year- they took our permit" we had to go to front desk ourself to get any towels or suppl... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
You get what you pay for. I needed a room for one night for me and my daughter. For what I needed this hotel was adequate, but the place didn't wow me in any way. I found long black hair on the vanity and then a short black hair on the soap (after I opened it and set it on the counter). My daughter and I are both blonde. Eww. Our kitchen unit had no dishes or utensils whatsoever. The fridge was banged up on the outside, the vent hood was falling apart. The elevator door slammed shut and it smelled as if someone was smoking i... read more
Business response:
Robin, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with ... read more
Gross Don't let the outside deceive you. Gross gross gross. Furniture old and broken and either some laid in the beds or very poorly made. Bathrooms were so atrocious it was frightening. And stains everywhere.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.