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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
New Jack City Hotel, or Fleebag rather the light The worst experience in my life, people hanging out in the hall way, some type of underhanded transactions with the front desk (male) employee, my stay of every bit of 10 minutes, I had to reroute to Pleasanton, CA to get decent accommodations which was 45 minute drive. The only good compliment overall was the young lady Nateesha front desk employee, very respectful and helpful which she really need get a new job because if she was my daughter I would drag out of this establis... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
We were treated with so much disrespect! We were kicked out of our hotel room because my 3 year old was not welcomed because he walked to heavy! Hence the reason why I requested a first floor room and was not ready when I arrived so I was placed on a second floor room. Not my problem! Now they refuse to refund my charges and still have not released my deposit.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed
Never again! First morning we were rudely awakened at 5am by family in room above us. Second night we walked into our room to find our bathroom floor completely torn up, old flooring sitting on the kitchen counter and molding laying on the floor posing a tripping hazard. There were no other rooms available and we were tired so we stayed. The fire alarm sounded for about 10 seconds in the middle of the night.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Horrid This hotel is absolutely disgusting and I definitely wished I would've read Yelp reviews prior to booking my stay at this location. I found out that the Kitchenette's were not stocked and that you had to tell the front desk which amenities you were going to need. I also found out that they only house keep once every 8 days and had to physically change towel for towel.
Business response:
Jessica, we apologize for your disappointment with our hotel policies. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities with them and these items along with the kitchenware for your suite are available complimentary at the front desk to ensure cleanliness. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We value your business and hope you will consider giving us another try... read more
DONT STAY !!!! Worst hotel ever DONT STAY HERE !!! What is advertised on their web site is NOT what you get. No breakfast!! One of the reason we booked this hotel No blow dryer in bathroom .. off to a college graduation with wet hair ... No utensils in the kitchen .. sheets were stained , chairs are dirty oh and the best part bed bugs. Woke up with bites all over. Worst hotel stay. So glad we only booked one night
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Clint, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Do NOT stay here. This was by far the worst hotel I've stayed in. The front desk was nice but the hotel is a complete mess. The carpets were terribly disgusting, the walls (every single one of them) were dirty, everything smelled like smoke and this is before even reaching our room. The room itself was terrifying. The faucet ran black water for 30 seconds before going to clear water. We had to pry the fridge open since it was stuck with some sort of sticky filth. The appliances had obvious old food smears everywhere. The bed... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Go somewhere else. When I pulled in there were people hanging around in the parking lot. There was a cigarette but sitting on the table in the lobby. The hallways smells of cigarette smoke. If you're thinking about booking this room I definitely would not
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. I hope you will consider giving us a chance to impress you on a future visit. Sincerely, General Manager
Not impressed for 95.00 a night Lack of cleanliness; crumbs and dust behind the chair and lining the walls, bedding was wrinkled, hallways smelled bad, loud dogs next door to our room. no screens on the windows, TV was not clear, bugs in the ceiling lights, two big spiders
Business response:
Angelina, thank you for your feedback. I am sorry you experienced so many difficulties during your stay with us. It is never our intention to let you down on your expectations, and I truly regret the inconvenience caused. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider us the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.