Extended Stay America - Pleasant Hill - Buskirk Ave.

Business response:

Dear Patrick, Thank you for your recent stay at our hotel. We hope your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers and hope to accommodate you again in the future.Sincerely,Hotel Management 

Business response:

Dear Jesus, Thank you for your wonderful review! We’re delighted to hear that you had a great stay and appreciate your recommendation. It’s rewarding to know that our efforts contributed to your positive experience. We look forward to welcoming you back at Extended Stay America and are excited to have the opportunity to provide another excellent stay. Sincerely,Hotel Management 

Business response:

Dear Brian, We regret any inconvenience you may have encountered during your recent stay. Our goal is to provide a comfortable and accommodating experience for all our guests, and it is disheartening to learn that we fell short of your expectations. We were unaware of the noise concerns during your stay, and we sincerely apologize for the oversight. Our front desk is always available to assist and ensure your visit is enjoyable. Please know that we take all guest feedback seriously and are committed to addressing any shortco... read more

Business response:

Dear Shirley, Thank you for taking the time to provide us with your feedback. We apologize for not meeting your expectations and the maintenance issues you encountered during your stay. We appreciate you bringing this to our attention. We will address this appropriately with our team. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management