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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As we entered the room, we were immediately assaulted by the smell of cigarette smoke. The carpet was filthy with visible stains. The bathtub was also stained. The complimentary breakfast was always out of coffee, and just had muffins to go with hot water for tea.
Business response:
Dear Guest, Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. Providing a fresh and clean environment is of utmost importance to us, and we apologize for any shortcomings regarding the cleanliness and comfort of your room. We have addressed this with our housekeeping team to ensure improvements for future guests. Additionally, we appreciate your insights regarding our breakfast offerings, and we will communicate this feedback to our team leaders to explore potential enhance... read more
The property definitely doesn’t feel like you’re at home. Loud especially by elevator ask to be away from elevator people get on and off all hours of night and day and walls are thin. Not a nice place compared to comfort in homewood by Hilton or others in area. It is older, dingy and outdated with ok prices for what you get. They should make the rooms larger if people are staying for extended periods as they’re pretty tiny and cramped with outdated bathrooms and no soaps shampoos or amenities you’d get a lot a regular hotel ... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We regret to learn that the noise and condition of your room did not align with your expectations. Please be assured that we are taking your concerns seriously and will address them to enhance the overall guest experience and foster a more tranquil environment for future visitors. Sincerely, Hotel Management
Changed room two time for a third. I requested a king sized bed for me and my partner. When we got to the room it was two full sized beds. So I changed it to a Queen because it was the only thing available. Then that room was hot, the ac was out of service so I had to change the a second time for the third room. It was my time using hotels.com and it was a very frustrating first experience.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the inconvenience experienced with room changes and maintenance issues. We appreciate your patience and will take immediate steps to address the concerns raised in order to enhance the guest experience moving forward. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve. Sincerely, Hotel Management
not safe
Business response:
Dear Guest, Thank you for sharing your experience. We’re sorry to hear that your stay did not meet expectations. Guest security is very important to us, and we take these concerns seriously. Please know that your feedback will be shared with our team as we continue working to improve our service and overall guest experience.Sincerely,Hotel Management
This property was dirty. They didn’t have stuff for the kitchen and my family did not take a hot shower the whole time we were there the water wasn’t even warm. It was just cold.Left after the first day it was so terrible.
Business response:
Dear Alicia,Thank you for sharing your experience with us. We are disappointed to hear that your stay did not meet your expectations and that cleanliness and kitchen amenities fell short. We strive to provide a comfortable environment for our guests, and we regret that you encountered issues with the hot water, which we take seriously. Your feedback is invaluable as it highlights areas for improvement. We appreciate your input and will work to ensure these concerns are addressed for future guests. Please accept our apologies... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,458 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.