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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a smoker I am not a smoker and was surprised at the cigarette smell all throughout the hote.
Breakfast wasnt real
We waited 30 minutes to check in because the staff was out for his break. No water was the big issue. We had to use bottle water for cleaning and flushing. We decided to check out early. No coffee or water supply as we supposed to have breakfast included. Price and location was good.
Business response:
Dear Guest, Thank you for taking a moment to share your impressions of your recent stay. We are glad to know you found the rate and setting suitable for your visit. At the same time, we understand how the circumstances you encountered affected the overall experience, particularly upon arrival and during the morning. Your comments offer valuable insight into areas that deserve added attention, and they will be reviewed with the appropriate teams. We appreciate your patience and hope that you may consider returning in the futu... read more
I had No water in the room! Couldn’t shower or flush the toilet or brush my teeth before bed!!!!
Business response:
Dear Guest, We appreciate you taking the time to share your experience. We regret the inconvenience you encountered with the water supply during your visit. We will share this concern with our team to prevent a recurrence and ensure consistent comfort for all guests. Your feedback is valuable in helping us improve our services. We hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Sincerely, Hotel Management
Horrible experience. The hotel has BED BUGS. Additionally, there were people stomping on the floor in the middle of the night. Do not stay.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We are truly sorry to learn about your experience and understand how unsettling this must have been. Please be assured that we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. The room you occupied will be professionally inspected and treated as a precaution. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely Hotel Management
The whole place was a reck. Way worst than motel 6. For $139.00 was a joke. Sink rusted, white plaster around the fossil, never finish. Border coming off around the bathroom floor. Carpet in hallway BIG STAIN, I have pictures. Complained to the manger, his respond was so what. And stated he didn't care about my review. If I had anything to do with Extended Stay, I would be ashame to admit it. Really needed to shut down until brought up to the name. I just stayed in an Extended Stay in Readford, Illinois was nice. Trust me th... read more
Business response:
Dear Guest, Thank you for sharing your experience in such detail. We are deeply concerned to learn about the cleanliness issues you described and understand how disappointing this must have been. Please know that maintaining a well-kept environment for every guest is a top priority, and your feedback has been shared with the management team for immediate attention. We appreciate your honesty and hope to have the opportunity to deliver a much-improved visit in the future. Sincerely, HotelManagement
there was a bug in our bathroom, and it didn’t feel clean at
Business response:
Dear Daniel, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your n... read more
Spider webs, bad smell, key cards did not work. Worth the $100 but won’t stay again
Business response:
Dear Krystal, Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered with the room condition and key card access, as these issues are not reflective of the experience we aim to provide. Your comments regarding the unpleasant smell have been shared with our management and maintenance teams to enhance the overall environment for our guests. We appreciate your honesty and the recognition of the value of your stay. While we regret that your experience did not meet expectations, we hope to ... read more
The bathroom sink was choked.
Business response:
Dear Elisha, Thank you for sharing your thoughts. We regret the inconvenience caused by the issue with the bathroom sink, as ensuring a comfortable stay is a priority. Your input has been forwarded to the maintenance team to prevent future occurrences. Guest observations are essential in guiding improvements, and we value yours greatly. We hope you will consider returning so we can offer a visit that reflects a higher standard of comfort and care, providing a more satisfying experience overall. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.