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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would never stay at this location again.
Business response:
Dear Curtis, Thank you for sharing your feedback. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we did not meet these expectations. We hope you will consider giving us another chance on your next visit to the city so we can provide you with the outstanding stay you deserve.Sincerely,Hotel Management
I think the property need have more staff at the front desk to covert 24 hours service
Business response:
Dear Stephen, Thank you for your feedback. We appreciate your suggestion regarding extending front desk service. We are currently evaluating our staffing levels and service hours to better meet our guests' needs. Your comfort and convenience are important to us, and we value your input in helping us improve. We hope to have the opportunity to provide you with enhanced service in the future. Sincerely,Hotel Management
It so dark and so boring for me
Business response:
Dear Fayeqa, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Not allowed to check in. Unacceptable!
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
No hot water in bathroom sink. Couldn't get an extra blanket because washer had gone three days without repair. No hand soap in bathroom or shower. Front desk wait was several minutes. Worst of all, the person/people above moved furniture around starting arount 2:30 am, and lasted until 5am. And front desk didn't answer when we tried to complain.
Business response:
Dear Joseph, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We w... read more
Late night doors constantly shutting. Many people coming and going late 12 pm and on next door. Cussing and swearing heard through the walls. Stomping and creaking walking from the upstairs guests late at night. No hot coffee ready in the am at 8:45 am. No grab and go available. Was told the shipment of breakfast bags did not arrive. When I check out and reported my unhappiness I was told I would be given a 15 to 20 percent discount by manager Eric. However, since I was Orbitz customer I did not qualify. Not what I wanted to... read more
Business response:
Dear Timothy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Never Again Very run down on the inside, which is deceiving from the outside. No hot water not on the night coming in or next morning. I would most definitely never stay at an Extended stay branch again.
Business response:
Dear Çhas, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.