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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst of the worst staff and management rooms are horrible staff is even worse. I would never come back no matter what
Business response:
Dear JAMES, Thank you for being our guest and for sharing your valuable feedback. We sincerely apologize for your experience at our hotel. Our goal is to ensure that every guest has an exceptional stay, and we regret that we fell short in your case. We hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely,Hotel Management
I would not stay here again. No real breakfast. You have to ask for a hair dryer and shampoo at the front desk. Smelled funny and was run down. The break in prevention was comical. Was my first experience with Extended stay America and not sure I would do that ever again. Just gave me a gross feeling and I have stayed lots of low end places. The check in/out staff where great.
Business response:
Dear Victoria, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is invaluable to us, and we are dedicated to addressing your concerns to ensure that every guest receives the highest level of service and care. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
Friendly staff.. The room had its issues. the smoke detector was wrapped in plastic, the eye hole in the door was stuffed with tissue and the tub was old and dirty. This property has a great deal of potential. I think its one of those you get what you pay for.
Business response:
Dear Greg, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. We aim to welcome every guest to a clean, comfortable, well-maintained suite with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
Kinda sloppy but not too bad Fairly clean, used soap left in shower/tub from last guest. No shampoo in room, had to ask at desk. Window curtain slid off the rod when curtain was opened.
Business response:
Dear Dan, Thank you for your feedback. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Would not recommend Outside dirty, room smells of smoke in the non smoking room. Bathroom floor buckled. Towels were pale yellow.
Business response:
Dear Guest, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
Many things either didn't work or were missing. Asking for things to be fixed at night, impossible.
Business response:
Dear Justin, Thank you for sharing your review with us. We extend our sincere apologies for any inconvenience you encountered during your stay. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
Warning! Dont stay at this Hotel. Do your self a favorite and dont stay at this hotel. Everything is awful. Starting with the check in prossess to the room to the room it self. Motel 6 is better than this place.
Business response:
Dear Richard, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.