This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst of the worst staff and management rooms are horrible staff is even worse. I would never come back no matter what
Business response:
Dear JAMES, Thank you for being our guest and for sharing your valuable feedback. We sincerely apologize for your experience at our hotel. Our goal is to ensure that every guest has an exceptional stay, and we regret that we fell short in your case. We hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely,Hotel Management
I would not stay here again. No real breakfast. You have to ask for a hair dryer and shampoo at the front desk. Smelled funny and was run down. The break in prevention was comical. Was my first experience with Extended stay America and not sure I would do that ever again. Just gave me a gross feeling and I have stayed lots of low end places. The check in/out staff where great.
Business response:
Dear Victoria, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is invaluable to us, and we are dedicated to addressing your concerns to ensure that every guest receives the highest level of service and care. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
Friendly staff.. The room had its issues. the smoke detector was wrapped in plastic, the eye hole in the door was stuffed with tissue and the tub was old and dirty. This property has a great deal of potential. I think its one of those you get what you pay for.
Business response:
Dear Greg, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. We aim to welcome every guest to a clean, comfortable, well-maintained suite with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,458 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.