This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy First, the check-in was a problem, apparently with Expedia. We had to wait at least 30 minutes before we got our room. Then that room had a non-working heating/cooling unit. So, we were given another room, right under a very active bouncing dog. We love dogs, but this one was very noisy over us. We had to turn the volume up on our TV in order to hear. I got a headache from the noise. We are old and just wanted peace and quiet for a couple of days. Then, when I moved the top sheet to get into bed, we found what appe... read more
Business response:
Dear Barbara, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management
cockroach i found a cockroach in my room and left immediately
Business response:
Dear Arthur, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
I reserve a room with a Expedia when I get to the hotel the room was so smelly , some people people were driving around , I come back to the lobby and let them know about the situation, but they said they couldn’t do anything I request for to cancel my reservation but they didn’t cancel my reservation so I’ll try to talk with her Expedia customer service about this inconvenience, but those guys also doesn’t answer the phone. I couldn’t talk with the agent so I had to left that palace I’ find another place for staying , they ... read more
Business response:
Dear Haroon, We deeply regret the inconvenience you experienced during your stay and apologize for the challenges you encountered with your reservation. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your concerns. We appreciate your patience and hope you will allow us another opportunity to host you in the future. Sincerely,Hotel Management
Booked thru Expedia, drove to location and walked in. I waited at the lobby reception, lady came from the elevator, looked and me and asked if I had a booking. I said, yes and she went around to the desk to check. Right away she says we don’t have any recent bookings(it was 11:40pm). I figured it had not popped up yet, I said no problem I’ll get out my phone and show you, perhaps it hasn’t updated yet. She then says, “well I can’t help you if there is nothing booked showing”. I started to tell her maybe the system and not to... read more
Business response:
Dear OSCAR, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
Check in one hour not acceptable charged 2times same room
Business response:
Dear Chris, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Smelly Hotel I was there for only an hour after check in , I couldn’t tolerate the smell in the room and the hallway, so I went to the front desk and asked for a refund. He was really upset and said no , he won’t give me a refund.
Business response:
Dear Afshin, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.